Patient Care Coordinator
Patient Care Coordinator
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Job Description
Connecting People to Care with Every Call
This role gives you the time to care for patients and yourself with space to grow professionally while enjoying life beyond work. Step into a future where your skills make a real impact.
Job Description
As a Customer Service Representative you ll deliver seamless support by assisting patients with appointment scheduling insurance verification and billing inquiries. You ll serve as a crucial link between patients and healthcare providers ensuring efficient accurate and compassionate communication from the first call to the completion of care.
Job Overview
Shift: Monday to Friday Day Shift
Salary: COP
Work setup: Onsite Bogot & Medellin
Your Daily Tasks
- Extend a warm welcome and provide comprehensive assistance to patients over the phone for inquiries appointment scheduling and general information
- Address patient queries concerning scheduling insurance policies and billing matters
- Validate patient eligibility for appointments and procedure codes
- Educate patients about insurance coverage including copayments coinsurance and deductibles
- Verify insurance details and collaborate with providers for accurate billing
- Serve as a vital communication link between patients and healthcare providers
- Dispatch telephone encounters for medication refill requests and referrals ensuring prompt responses
- Maintain accurate and detailed patient records by thoroughly documenting insurance information appointments and all communication history
- Use electronic health record (EHR) systems efficiently to ensure data accuracy and streamlined record-keeping
- Advocate for patient
Requirements
The Qualifications We Seek
- At least 1 year of experience in customer service or related jobs
- English Level C1
- Previous experience in a healthcare or medical office setting is highly beneficial
- A compassionate and patient-centered approach to customer service
- Adeptness in handling sensitive and confidential information with the utmost discretion
Preferred Background
- Willingness and ability to work onsite in Bogot
- Prior experience with CRM systems
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- 20 vacation days in total (5 extra vacation days)
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit the Client
Our client HG Doctors has been a trusted healthcare provider in South Florida for over four decades offering a wide range of services including primary care dental behavioral health podiatry and senior wellness programs. Known for its compassionate approach advanced technology and strong provider-patient relationships HG Doctors delivers personalized care that meets the highest standards. Their commitment to wellness extends beyond treatment focusing on holistic support for patients at every stage of life.
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 1000 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
The Qualifications We Seek At least 1 year of experience in customer service or related jobs English Level C1 Previous experience in a healthcare or medical office setting is highly beneficial A compassionate and patient-centered approach to customer service Adeptness in handling sensitive and confidential information with the utmost discretion Preferred Background Willingness and ability to work onsite in Bogot Prior experience with CRM systems
Employment Type
Full Time
