Business Operations Manager , Professional Services Strategy and Operation (PSO)

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (cloud computing). AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. At AWS Professional Services we are building a professional services team to work on customer engagements around the world and to help our partners develop technical expertise and capacity to support these customers.

AWS ProServe is seeking a Business Operations Manager to work with the AWS ProServe Leadership to continuously evolve delivery health analyze historical results and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. This role will include working with senior leadership to develop implement and manage the delivery business processes systems reports and strategies that optimize business functions to meet organizational goals and initiatives.


Key job responsibilities
Provide strategic guidance to business leaders leveraging deep knowledge of business operations and a proven track record of implementing best practices.

Delivery Health Management: Work with delivery and Professional Services teams to lead weekly inspections on all aspects of active project delivery ensuring that the teams are achieving the intended outcomes for each engagement.

Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business including process automation elimination of redundancies and standardization of workflows.

Work with internal areas including Resource Management Delivery Finance and Global Business Operations teams to collect business requirements and ensure all methodologies policies and procedures are effectively communicated and maintained.

Provide data-driven insights on Key Performance Indicators (KPIs) and standardized business metrics. Manage dashboards regional reports and executive review documents while offering insights and partnering with our leaders to help anticipate future trends and plan accordingly.

Lead and oversee the end-to-end execution of the annual planning process encompassing capacity planning headcount forecasting utilization analysis and goal setting.

Author narratives and provide data insights and analysis for Quarterly Business Reviews utilizing strong English writing skills.

Lead business planning processes by establishing business rhythm and cadence conducting meetings focused on deliverables outcomes and actions. Develop and own meeting agendas track follow-up actions and influence leaders to complete forward-looking business plans.


About the team
We are a diverse team of professional services experts spread across Latin America (LATAM). We provide strategic forward-looking insights to enable our stakeholders to make data-driven decisions accelerating outcomes for AWS Professional Services and our customers. We continuously seek ways to scale our impact through automation and standardization.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- Bachelors degree or equivalent
- 7 years of experience working in Delivery or Sales Operations Revenue Operations Delivery Operations Operations Planning or Business Operations within a Professional Services organization.
- Structured approach to projects and experience organizing projects using a portfolio or project management tool.
- Ability to conduct analysis of complex data and translate the results into actionable deliverables messages and presentations.
- Experience using (SFDC) or comparable Customer Relationship Management (CRM) Tool.
- Able to communicate effectively in English within technical and business settings.

- Advanced degree (MBA)
- Previous experience with Professional Services

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