Group Reservations Agent
Group Reservations Agent
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Job Description
As Group Reservations Agent youll be responsible for managing all aspects of group bookings ensuring seamless coordination accurate communication and a superior guest experience. From liaising with clients and managing room blocks to producing forecasting reports this role is essential to the smooth operation of our group reservation process.
Key Responsibilities:
Manage all group bookings of 10 rooms.
Handle Professional Conference Organiser (PCO) group blocks including inventory control payments and setup.
Respond promptly to all group enquiries (via email or phone).
Input group reservations and relevant data for upcoming 3-month periods in a timely manner.
Coordinate group details internally including prepayments routing vouchers and special requests.
Prepare group movement sheets and conduct briefings for hotel stakeholders.
Monitor hotel inventory and track business wash for group bookings.
Generate reports and 3-month forecasts.
Manage all aspects of group payments cancellations and rooming lists.
Maintain accurate filing systems and reservation documentation.
Handle guest feedback and complaints professionally escalating when necessary.
Ensure VIP and complimentary room night procedures are followed.
Uphold Accor brand standards across all group reservation processes.
Foster strong relationships with PCOs travel agents and other partners to drive business.
Achieve departmental performance benchmarks.
Qualifications :
- Minimum 1-2 years of experience in hotel reservations or a front office role in a hotel
- Familiarity with hotel systems particularly Opera Cloud
- Customer-first attitude with exemplary problem-solving and conflict-resolution skills
- Sound experience in handling group bookings and coordinating room blocks
- Strong understanding of hotel operations including room inventory rate structures and reservation policies
- Excellent written and verbal communication skills with a professional phone manner
- Strong administrative and organisational skills with high attention to detail and accuracy
- Demonstrated ability to manage multiple tasks and priorities under pressure
- Proficiency in Microsoft Office Suite: Outlook Word and Excel
Additional Information :
In return for your commitment we offer:
- Enjoy discounted Heartist rates across our global network of properties food and beverage venues and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability including access to Accor Academy training programs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
