Guest Service Agent (Hotel Receptionist)
Share
Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
WHAT YOU WILL BE DOING:
- Deliver personalised service and create memorable experiences for every guest in every interaction every day.
- Promote and encourage enrolment in ALL Accors loyalty program to non-members.
- Manage guest check-ins and check-outs efficiently while maintaining accurate guest accounts.
- Handle bookings provide clear and helpful information and accurately enter reservations.
- Respond promptly and effectively to guest inquiries.
- Address guest requests and resolve complaints with a positive and solution-focused attitude.
- Communicate and coordinate with other departments to support guest needs and manage room changes smoothly.
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Previous experience in a hotel front office or reception role is preferred.
- Demonstrates a professional telephone manner and outstanding customer service skills.
- Possesses excellent communication interpersonal and time management abilities.
- Maintains a friendly positive and proactive attitude with a strong team-oriented approach.
- Experience using Opera Cloud is highly regarded.
Additional Information :
WHAT IS IN IT FOR YOU:
- Access ongoing learning and development through Accors RTO Learn Your Way.
- Explore career growth and mobility opportunities across our international hotel network.
- Take advantage of global perks and discounts at Accor hotels and partner brands.
- Benefit from role-specific tools and support designed to help you succeed.
- Be part of a fun supportive and collaborative team environment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
