Group Reservations Sales Coordinator
Group Reservations Sales Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about hospitality detail-oriented and love coordinating memorable group stays Join our team at Pullman Sydney Hyde Park as a Group Reservations Sales Coordinator and play a key role in creating seamless experiences for our valued guests.
As a Group Reservations Sales Coordinator you will support the smooth operation of our group bookings and reservations. Youll be the first point of contact for group enquiries ensuring accurate and timely communication while maximising occupancy and revenue opportunities. Working closely with our Sales Events Revenue and Front Office teams youll help bring group stays to life from the first enquiry to final billing.
This is the perfect role for someone with reservations or front office experience who thrives in a fast-paced environment and enjoys balancing guest service with administrative excellence.
What Youll Do
- Handle and coordinate group booking enquiries via phone and email ensuring prompt responses.
- Input and manage reservations accurately in line with hotel policies and timelines.
- Prepare group information sheets and liaise with hotel teams to ensure flawless execution of group stays.
- Support payment processing rooming lists cancellations and terms and conditions.
- Assist with group reports forecasts and statistics for the Reservations and Sales teams.
- Maintain professional communication with guests agents and internal stakeholders.
- Uphold Accor brand standards and the Heartist service philosophy.
Qualifications :
- 12 years experience in a Reservations or Front Office role preferably within hospitality.
- Strong knowledge and understanding of Opera is preferred.
- Service-oriented with excellent communication and organisational skills.
- Ability to multitask prioritise and work with attention to detail in a dynamic environment.
- A team player with a positive attitude flexibility and cultural awareness.
Additional Information :
By joining Accor you will also be joining a company who thrives on growing and developing their people and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you. If this opportunity sounds like your next career move then please apply by following the links provided.
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
