Facilitator / Trainer (36 Months)
Facilitator / Trainer (36 Months)
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1 Vacancy
Job Description
Key Responsibilities
- Prepare training materials manuals and user guides tailored to GCIS ECMS SharePoint Online and all eService applications.
- Deliver end-user training sessions (both in-person and virtual) to ensure effective adoption and usage of systems.
- Conduct training needs assessments and adapt materials to suit different user levels.
- Provide post-training support and respond to user queries regarding system functionality.
- Collaborate with technical teams and business units to ensure training content is aligned with system updates and business objectives.
- Document training processes and maintain updated records of training sessions attendance and feedback.
Minimum Requirements
- Bachelors degree or relevant qualification in Information Technology Education or related field.
- Minimum of 3 years experience in training delivery and user support preferably within ICT environments.
- Strong knowledge of SharePoint Online and familiarity with Microsoft 365 ecosystem.
- Knowledge of the Microsoft Power Platform (Power Automate Power Apps Power BI).
- Excellent facilitation presentation and communication skills.
- Ability to create clear structured training documentation and user-friendly learning materials.
Nice-to-Have Skills
- Experience delivering ICT training in public sector environments.
- Exposure to eService or content management applications.
- Certification in Microsoft training or instructional design.
Employment Type
Contract
