Job Opportunities Casual Paratransit Clerk

Position Summary

*Please Note: This position offers limited guaranteed hours typically between 10-15 hours per week however candidates must be available to work a minimum of 30 hours per week for additional coverage as needed. This position requires on-call availability to work Monday to Friday from 5:30 a.m. to 11:05 p.m. Saturdays from 6:45 a.m. to midnight and Sundays/Statutory Holidays from 7:45 a.m. to 7:00 p.m.

*Please Note: This role is ideal for those with part-time commitments such as another part-time job or university classes but it is not suitable for individuals in full-time positions or those seeking seasonal summer employmentas this is an ongoing position.

Join our team as a Paratransit Clerk where youll play a vital role in coordinating paratransit services by receiving processing and dispatching requests using a computerized scheduling system. Reporting directly to the Integrated Transportation Services Coordinator youll ensure smooth and efficient service delivery for our community.

Key Duties & Responsibilities

• Receive and process same day advance group and subscription booking requests and cancellations from passengers.
• Update passenger registration information.
• Communicate cancellations additions transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.
• Schedule daily operator assignments and ensure schedules are received by assigned operators.
• Provide registration and policy/procedure information to passengers.
• Provide emergency coordination in case of an accident or other road incident.
• Tabulate data respecting performance indicators.
• Assist in the training and orientation of new staff.
• Provide verification of fares.
• Schedule passengers for on demand trips.
• Perform related duties as required.

Key Qualifications

• Typically the knowledge skills and abilities required for this position are obtained through completion of Grade Twelve (12) and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs along with experience in radio operations telephone service customer service and working with persons with disabilities. Experience in transportation is desirable.
• Thorough knowledge of the City of Regina geography.
• Thorough knowledge of scheduling and dispatch procedures.
• Knowledge of the transportation needs of persons with disabilities.
• Ability to participate effectively as a part of a team.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to communicate effectively by providing clear concise and accurate information to the to the general public and other City personnel.
• Ability to operate computers including word processing and menu-driven computerized software programs.
• Ability to maintain close attention to detail under high volume work situations.
• Ability to tabulate and maintain records.
• Ability to multi-task.
• Ability to be called in on short notice to work shifts.

Additional Requirements

• Candidates will be required to attend in-person orientation.
• Remote and In-person testing will be done to evaluate knowledge skills and abilities.
• The successful candidate will be required to provide proof of acquired education.
• In accordance with the City of ReginasCriminal Record Check Policy the position requires that the successful candidate provide a satisfactory Criminal Record Check as a condition of employment.