Customer Service Associate - Logistics
Customer Service Associate - Logistics
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up estimating times of arrival and delivery and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Shift:
Monday thru Friday 10:00pm - 6:00am. Hours may vary based on customer need.
Monday thru Friday 5:00pm - 1:00am. Hours may vary based on customer need
Major Responsibilities:
Use TMS system to enter & process customer orders
Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
Communicate with associates from other shifts
Complete daily logs and checklists
Work with customer to resolve any transportation issues
Identify cost savings opportunities for the customer
Other projects and tasks as assigned by supervisor
Qualifications
Qualifications:
At least 1 year of customer service experience required
Bachelors Degree or some college preferred / High school diploma or equivalent necessary
Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
Advanced computer skills including Excel and Outlook required
Must also be able to learn and regularly operate multiple company and customer owned transportation systems & applications
Excellent problem solving and analytical skills
Ability to adapt in a dynamic environment
Ability to work First Second and Third Shift as needed. Flexibility with scheduling required
Regular predictable full attendance is an essential function of the job
Willingness to travel as necessary work the required schedule work at the specific location required complete Penske employment application submit to a background investigation (to include past employment education and criminal history) and drug screening required.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job the associate may be required to stand walk and sit. The associate is frequently required to use hands to touch handle and feel and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
Required Experience:
IC
Employment Type
Full-Time
