Account/Process Trainer - Service Desk Financial
Account/Process Trainer - Service Desk Financial
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
1. Training Needs Analysis:
- Ability to identify training needs accurately.
- Ability to extend follow- up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
- Demonstrates end to end understanding of course design methodologies.
3. Content Development:
- Demonstrates end to end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
- Possesses effective delivery/training techniques and methods.
5. Research Methodology:
- Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
- Ability to work closely with various functions and stakeholders
- Ability to work closely with client teams effective cross-cultural communication
7. People Management:
- Building and leading cross-cultural teams
- Conflict management
8. Planning Organizing and Administrative skills:
- Admin: Attendance Agent Evaluation Training Feedback Utilization Report
Scheduling CS Domain Reports Coordination with TIG/Facilities - Ability to schedule trainings while optimizing the resources available
- Ensures training plan and delivery is executed in a timely manner
- Able to increase efficiencies within processes and the team
Requirements:
- Graduate of any 4-year course.
- At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
- With background or knowledge in Tech Support or Service Desk
- Excellent oral and written communication.
- Amenable to work in shifting schedules in Clark.
- Amenable to work onsite
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast track career progression.
- Enjoy a fair work-life balance.
- HMO and Life Insurance for employee and 2 dependents for free.
- Inside the Central Business District area.
- Great place to work certified.
Employment Type
Full Time
