CSR

Work setup: Hybrid Work Set-Up (only 3x onsite per week) in Cebu City
Schedule: Graveyard shift/Shifting schedule

Role Requirements:

• Completed at least the 3rd year in college under management accounting accounting technology bookkeeping or other accounting courses
• Must have at least 6 months of experience in phone-based (voice) customer service support (BPO VA etc.)
• Proficient in English both spoken and written
• Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
• Must have a stable internet connection at home
• Available to start immediately

Why Apply

• Hybrid Work Set-Up (only 3x onsite per week)
• Quarterly Performance Incentives
• HMO Coverage on Day 1 plus 2 Free Dependents
• Comprehensive Life Insurance
• 20% Night Differential
• Vacation Leave and Sick Leave Credits
• Birthday Leave and Bereavement Leave Credits

Responsibilities:

• Respond promptly and professionally to customer inquiries through the products ticketing system.
• Collaborate with customers to identify replicate and resolve product issues using various communication channels.
• Work closely with team members to deliver effective solutions and ensure customer satisfaction.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly empathetic tone and providing timely proactive responses to uphold high satisfaction scores.
• Conduct training sessions for new and existing customers via phone and email and guide them in using the platforms knowledge base to ensure successful product adoption.