Senior CSR Associate Dayshift
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13-10-2025
Vacancies:
1 Vacancy
Job Summary
About the job Senior Associate (CSR) Onsite Dayshift
Work Setup: Onsite in Pasay
Shift Schedule: Day shift; 5-day work including Saturday
Target Start Date: On or before October 20
Requirements:
- At least 2.5 years as a voice CSR inbound and/or outbound in an international account
Responsibilities:
The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries resolving issues and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:
- Respond to customer inquiries promptly and professionally via phone email or chat.
- Resolve product or service issues by clarifying the customers complaint determining the cause and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures guidelines and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Provide feedback on the efficiency of the customer service process.
- Stay updated on product knowledge promotions and company policies.
- Good English communication skills
Key Skills
- Business Development
- Organizational Management
- GAAP
- Accounting
- Analysis Skills
- Meeting Facilitation
- Microsoft Powerpoint
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Modeling
- Writing Skills
