Continuous Improvement Manager
Continuous Improvement Manager
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Job Description
We currently have an opportunity for a Continuous Improvement Manager to join our Government and Integrated Facilities Management team in Sydney Melbourne or Brisbane. Play a key role in leading initiatives that enhance service delivery strengthen customer relationships and optimise contract performance. Reporting to General Manager - Housing youll help deliver high-quality outcomes that support our essential services.
What Youll Do
This role offers a broad scope with key responsibilities including:
- Lead strategic projects and oversee operational performance across Housing and IFM contracts.
- Drive continuous improvement initiatives and embed innovation across service delivery.
- Manage contract compliance governance and financial performance to meet KPIs.
- Foster a high-performing safety-first culture across multidisciplinary teams.
- Build and maintain strong relationships with internal stakeholders and government clients.
What Youll Bring
- Tertiary qualifications in business management or a related discipline (postgraduate qualifications highly regarded).
- Demonstrated leadership experience in contract management and operational oversight.
- Strong commercial acumen with a track record of delivering sustainable financial outcomes.
- Proven ability to engage stakeholders and foster collaborative partnerships.
- Commitment to continuous improvement quality assurance and customer service excellence.
More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.
Why Downer
At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
Were proud of our high-performance culture and commitment to diversity offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally youll findreal opportunities to advance your career.
: healthcare discounts great savings on retail purchases car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Mori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.
As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.
Required Experience:
Manager
Employment Type
Full Time
