Program Manager - Support Insights
Program Manager - Support Insights
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Keys to success include exceptional analytical collaborative problem solving and presentation skills as well as a natural desire to influence others drive results and deliver hands-on execution. Proactive partnership with store teams and other internal teams to create targeted strategies relating to reducing operational expense maximising service revenue tracking improvement and cost savings over time and reporting results weekly to leadership. Continually balance targeted financial objectives with team and customer satisfaction. Build and maintain key partnerships including Market Leaders Store Leaders and store teams. Turn feedback captured into actions that influence service strategies and get results. Analyse current service processes and procedures to continually seek new efficiencies. Work collaboratively with AppleCare and Retail Leadership to drive adoption and compliance with service strategies. Work with Reporting teams to ensure data is available accurate and fit for the purpose of identifying trends in key operational metrics that yield actions to improve the business. Deliver feedback to Field (Field Operations Leaders Market Leaders Store Leaders Managers Lead Genius) on performance trends and outliers. Partner with the Field to plan next steps and actions to improve key focus areas. Engage Training teams to influence training materials to improve strategies Provide comprehensive updates to Retail/AppleCare Leadership on trends actions and outcomes. Conduct store visits to gather insights and drive actions; position requires up to 30% travel
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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