Program Assistant - Division of Child Support Services

The position provides professional administrative and logistical support to Division staff and projects. The position accomplishes this by applying knowledge of and/or interpreting basic principles rules procedures or other federal state department and division guidelines. The position utilizes established processes and support necessary to maintain essential functions of the Divisions strategic plan and associated goals/objectives. The position uses judgment and resourcefulness to solve problems in a variety of situations. The position is charged with setting priorities and tracking systems to complete ongoing and one-time tasks. This position provides general support responsibilities which include but are not limited to:

• Coordinating phone and computer resources

• Routing documents through clearance

• Maintaining a system for managing hardcopy and electronic documents

• Special projects

• Coordinating in- and out-of-state travel and

• Support of on-site and off-site events and meetings.

This position must provide excellent customer service to both internal and external customers while resolving problems answering questions and providing information and advising others on Division administration matters. The position must use a variety of electronic systems including e-Clearance KRONOS TEMS/Wireless Watchdog Citi-Manager Cornerstone and others.

• Division Support

• Travel and Event Support

• Communications
• Other Duties as Assigned

• Five (5) years of experience in administrative secretarial or senior assistant roles demonstrating skills in scheduling communication project management and general office operations.

Education and Experience:

• A combination of related education in business administration and/or relevant experience inadministrative secretarial or senior assistant roles demonstrating skills in scheduling communication project management and general office operationsequal to five (5) years

• Strong technical skills with proficiency in Microsoft 365 Suite Google Workspace Adobe Acrobat Pro and other relevant software.

• Knowledge of administrative and clerical procedures including file and records management and office operations.

• Strong written and verbal communication skills with the ability to draft professional correspondence and engage with internal and external clients.

• Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Ability to handle confidential and sensitive information with discretion.

• High attention to detail with accuracy while managing multiple tasks.

• Strong problem-solving skills with a proactive approach to challenges.

• Effective interpersonal skills for building and maintaining positive relationships.

• Strong collaboration skills with the ability to work independently or as part of a team.

• Flexible and adaptable to changing priorities and situations.

• Critical thinking and decision-making skills with sound judgment.

• Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

• 1075 Check required
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position (3) provide the employee number from the applicants prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked SEE RESUME or SEE ATTACHED will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications you will be invited to the comparative analysis process.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.

About Us:

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAA Coordinator Nancy Schmelzer at or call 1-.