Customer Service Agent
Customer Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overall Purpose of the Job:
Taking care of the customers needs by providing and delivering professional helpful high quality service and assistance before during and after the customers requirements are met.
Responsibilities:
- Giving advice to prospective customers of the various Umsuka products on offer.
- Addressing and resolving client queries promptly and satisfactorily.
- Ensuring that applications are Processed timeously.
- Ensuring that contracts are cleared and submitted in time for payments.
- Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
- Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
- Assisting with market related issues for the company.
- Provide general customer service and assistance to Umsuka Wemali finance clients
Experience and qualifications:
- Grade 12 or National Certificate in Customer Service or Equivalent
- Customer service / call centre experience
- Experience in credit lending environment would be an advantage
SKILLS & OTHER ATTRIBUTES:
- Excellent interpersonal & teamwork skills
- Excellent time management skills and ability to multi-task and prioritise work
- Excellent communication and listening skills essential
- Ability to work in a fast paced and high stress environment
- Strong organisational and planning skills
- Self-Motivated
- Exercise Initiative
- Adaptability
- Customer service orientated
- Telephone Etiquette
- Bilingual
We reserve the right not to make an appointment to any advertised position. Whilst preference is given toexisting employees at all times and the choice made is purely on merit Historically DisadvantagedCandidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on
continuous development of our human capital as the key resource to our success in the
markets in which we participate.
Should you not be contacted regarding this position within 10working days from the closing date please regard your application as unsuccessful
Required Experience:
Junior IC
Employment Type
Full-Time
