Customer Service Representive
Customer Service Representive
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Job Description
As a Customer Service Representative you will be the face of our self-storage facility ensuring a seamless and positive experience for tenants and prospective customers. This role combines customer engagement operational support and light property maintenance to uphold our commitment to safety cleanliness and exceptional service.
This is Tuesday-Saturday 8:30am-5:00PM
Customer Interaction & Sales
Greet and assist customers in person over the phone and via email
Conduct property tours and explain unit sizes pricing and lease terms
Prepare rental agreements and manage account setup and closures
Upsell storage-related products and services (e.g. locks boxes insurance)
Resolve customer inquiries complaints and billing issues professionally
Office Administration
Maintain accurate records using facility management software
Process payments reconcile cash drawers and generate daily reports
Ensure the office is clean organized and welcoming
Handle data entry filing and general correspondence
Property Maintenance
Perform daily walk-throughs and lock checks for security
Clean vacant units and ensure they are rent-ready
Remove trash sweep hallways and maintain landscaping
Report and assist with minor repairs or maintenance needs
Employment Type
Hourly
