Intermediate Platform Engineer
Intermediate Platform Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
As a ServiceNOW Platform Support Specialist you will be responsible for providing essential support for the platform ensuring its stability performance and continuous improvement.You will work closely with users and stakeholders to address their needs resolve issues and maintain the overall health of the platform.
Your expertise and proactive approach will be vital in delivering an excellent user experience and maximizing the platforms value.
KEY RESPONSIBILITIES
Configuration and Customization:
- Assist in the configuration of ServiceNow applications workflows and modules to meet business requirements.
- Implement and manage ServiceNow configurations including business rules UI policies ACLs and script includes.
- Support the development and maintenance of integrations with external systems and third-party applications.
User Assistance and Training:
- Assist users with ServiceNow-related queries providing guidance and support to ensure effective platform usage.
- Conduct user training sessions and create training materials to enhance user knowledge and proficiency.
- Gather and analyze user feedback to identify areas for improvement and provide recommendations.
Platform Support and Maintenance:
- Provide day-to-day support for the ServiceNow platform including troubleshooting incident resolution and problem management.
- Perform routine platform maintenance including instance management performance monitoring and system upgrades.
- Ensure the platform is running smoothly and efficiently by monitoring system performance and proactively addressing potential issues.
Documentation and Reporting:
- Maintain thorough documentation of platform configurations customizations and support activities.
- Generate and analyze reports on platform usage performance and support metrics to identify trends and areas for improvement.
- Ensure compliance with organizational policies procedures and best practices.
Continuous Improvement:
- Stay updated with the latest ServiceNow features enhancements and best practices.
- Identify opportunities for process improvements and contribute to the continuous enhancement of the ServiceNow platform.
- Collaborate with the ServiceNow team and other stakeholders to implement innovative solutions that drive efficiency and value
MINIMUM REQUIREMENTS:
- Bachelors degree in Computer Science Information Technology or a related field. Relevant certifications and equivalent work experience may be considered.
- ServiceNow Certified System Administrator (CSA)
- Additional ServiceNow certifications are a plus.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED NOT A REQUIREMENT)
- Proven experience as a ServiceNow Support Specialist or in a similar support role.
- Hands-on experience with ServiceNow administration configuration and customization.
- Familiarity with ServiceNow ITSM modules including Incident Problem Change and Request Management.
Skills
Action Planning Application Development Business Process Design Computer Literacy Data Management Data Modeling Evaluating Information Identifying Customer Needs Information Technology (IT) Support Market Analysis Oral Communications Product Development Technical Support Technical Troubleshooting Test Case Management User Requirements Documentation Web DevelopmentCompetencies
Action OrientedCollaboratesCommunicates EffectivelyCultivates InnovationCustomer FocusDecision QualityEnsures AccountabilityManages ComplexityEducation
NQF Level 7 - Degree Advance Diploma or Postgraduate Certificate or equivalentClosing Date
30 August 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Employment Type
Full-Time
