Sustaining Operations Program Manager, eero
Sustaining Operations Program Manager, eero
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Sustaining Operations Program Manager
Location: Vietnam
WiFi is the new electricity. Outside the smartphone its the technology we depend on the most. The foundation for the modern home. The basement of Maslows pyramid. It makes our favorite experiences -- Netflix Spotify FaceTime -- come to at best WiFi is like death by a thousand cuts: dead zones painful setup embarrassing passwords equipment thats a major eyesore. At worst its complete failure -- usually right when you need WiFi is fixing all of that. Its not easy which is why weve built a world-class team and culture. We believe deeply in what were doing and more importantly enjoy doing it together. Come join us.
The Role:
The Sustaining Operations Program Manager is responsible for ensuring production health for Mass production Post Ramp Qualification and Sustaining programs at the contract manufacturer for core eero products. This role begins as the go-to person for all sustaining production activities. Engaging as early as production ramp-up you interface with NPI supply chain sourcing manufacturing engineering hardware R&D and quality and represent eero to the factory. You are DRI for auditing forecasting meeting goals for production and executing post-ramp-qualifications. During PRQ your responsibility is to triage drive qualification builds and plan implementation of change orders. You have an expert knowledge of purchase orders component lead-times logistics implications and IQC/OQC to ensure a healthy flow of product.
Duties and Responsibilities:
Be the on-site lead for eero at the factory executing eero priorities day to day.
Lead eeros contract manufacturer on site by managing factory meetings clear-to-build scheduling production issues and delivery of parts in coordination with eero Supply Chain Sourcing Manufacturing Engineering and Quality. Drive daily meetings with manufacturer and eero sustaining team to ensure forward movement of any production line risks.
Triage and execute factory scheduling of Post Ramp Qualification builds through to implementation. Own PQR budget planning and cost saving reporting.
Track all changes and deviations to implementation.
Communicate production status to cross-functional team on all factory metrics and health. Own weekly status reporting and monthly cost reporting.
Ensure factory alignment of NPI component costs vs MP component cost strategy set by Sourcing team
Work with SQE Sourcing and Supply Chain to resolve any material gating issues.
Manage product End of Manufacturing transition.
Be the expert by demonstrating detailed knowledge of how the factory works its capabilities limitations lead-times etc.
Support coverage for activities occurring at factory.
Manage projects and actions resulting from Supplier Business Reviews
5 years in consumer electronics industry possessing direct responsibility in the areas of factory NPI supply chain materials management and sourcing
Expertise in explaining Product LifeCycle (EVT DVT PVT PRQ SUS EOL)
Must be fluent in Vietnamese with strong English writing and speaking.
Expert in component procurement and can manage complex multi-revision parts
Demonstrated experience in gathering full details while having ability of concise communication
Degree in Supply Chain management or Engineering Management
Exceptional communication skills via brevity and details you can communicate to both factory technician and CEO.
Attention to detail without becoming lost in the details
Mandarin Chinese language is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Location: Vietnam
WiFi is the new electricity. Outside the smartphone its the technology we depend on the most. The foundation for the modern home. The basement of Maslows pyramid. It makes our favorite experiences -- Netflix Spotify FaceTime -- come to at best WiFi is like death by a thousand cuts: dead zones painful setup embarrassing passwords equipment thats a major eyesore. At worst its complete failure -- usually right when you need WiFi is fixing all of that. Its not easy which is why weve built a world-class team and culture. We believe deeply in what were doing and more importantly enjoy doing it together. Come join us.
The Role:
The Sustaining Operations Program Manager is responsible for ensuring production health for Mass production Post Ramp Qualification and Sustaining programs at the contract manufacturer for core eero products. This role begins as the go-to person for all sustaining production activities. Engaging as early as production ramp-up you interface with NPI supply chain sourcing manufacturing engineering hardware R&D and quality and represent eero to the factory. You are DRI for auditing forecasting meeting goals for production and executing post-ramp-qualifications. During PRQ your responsibility is to triage drive qualification builds and plan implementation of change orders. You have an expert knowledge of purchase orders component lead-times logistics implications and IQC/OQC to ensure a healthy flow of product.
Duties and Responsibilities:
Be the on-site lead for eero at the factory executing eero priorities day to day.
Lead eeros contract manufacturer on site by managing factory meetings clear-to-build scheduling production issues and delivery of parts in coordination with eero Supply Chain Sourcing Manufacturing Engineering and Quality. Drive daily meetings with manufacturer and eero sustaining team to ensure forward movement of any production line risks.
Triage and execute factory scheduling of Post Ramp Qualification builds through to implementation. Own PQR budget planning and cost saving reporting.
Track all changes and deviations to implementation.
Communicate production status to cross-functional team on all factory metrics and health. Own weekly status reporting and monthly cost reporting.
Ensure factory alignment of NPI component costs vs MP component cost strategy set by Sourcing team
Work with SQE Sourcing and Supply Chain to resolve any material gating issues.
Manage product End of Manufacturing transition.
Be the expert by demonstrating detailed knowledge of how the factory works its capabilities limitations lead-times etc.
Support coverage for activities occurring at factory.
Manage projects and actions resulting from Supplier Business Reviews
5 years in consumer electronics industry possessing direct responsibility in the areas of factory NPI supply chain materials management and sourcing
Expertise in explaining Product LifeCycle (EVT DVT PVT PRQ SUS EOL)
Must be fluent in Vietnamese with strong English writing and speaking.
Expert in component procurement and can manage complex multi-revision parts
Demonstrated experience in gathering full details while having ability of concise communication
Degree in Supply Chain management or Engineering Management
Exceptional communication skills via brevity and details you can communicate to both factory technician and CEO.
Attention to detail without becoming lost in the details
Mandarin Chinese language is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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