Operations Director
Operations Director
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1 Vacancy
Job Description
More about the role:
As the Operations Director you will play a pivotal role in overseeing the operational aspects of our catering services ensuring seamless execution and exceeding client expectations. Reporting directly to the Regional Managing Director you will be responsible for managing a team of operational managers as well as collaborating closely with other departments such as culinary sales and finance.
- Develop and implement strategies to optimize operational efficiency quality and profitability across all catering contracts.
- Provide leadership and guidance to operational managers and supervisors fostering a culture of accountability teamwork and continuous improvement.
- Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
- Build and maintain strong relationships with clients understanding their needs and preferences to deliver tailored catering solutions.
- Collaborate with the sales team to support business development efforts including client presentations contract negotiations and renewals.
- Address client feedback and concerns promptly striving to resolve issues and enhance overall satisfaction.
- Ensure compliance with all relevant food safety regulations health and safety standards and company policies and procedures.
- Implement rigorous quality assurance measures to uphold food quality presentation standards and service excellence.
- Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
- Work closely with the finance department to develop budgets forecasts and financial targets for catering operations.
- Monitor financial performance against targets analysing variances and implementing cost control measures where necessary.
- Identify opportunities for revenue growth and cost savings driving initiatives to improve profitability.
- Lead initiatives to enhance operational processes systems and technologies driving innovation and efficiency gains.
- Foster a culture of continuous learning and development within the operations team providing training and mentoring to support career growth.
- Stay abreast of industry trends best practices and emerging technologies incorporating relevant advancements into operational strategies.
Qualifications :
Who you are:
- Thrive on getting the best out of people and maximising commercial opportunities.
- Ability to provide coaching mentoring and training opportunities to develop leadership capabilities and support career progression and succession planning amongst your team.
- Excellent negotiating skills
- Financially and commercially astute
- Previous experience in a Operations Director role ideally in Food Service
- Strong understanding of report writing and financial management.
- Excellent management and communication skills
- Excellent delegation and influencing skills.
- Able to demonstrate your analytical approach to problem-solving.
- Ability to devise and implement strategies to benefit both the company and the client.
- Ability to display a real passion for food and customer service.
Additional Information :
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example protecting the planet and supporting local communities.
Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
