Awards Coordinator - Customer Engagement - 6 month FTC
Awards Coordinator - Customer Engagement - 6 month FTC
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Job Description
This role is based in London and require you to be in the office 3 days a week.
As an Awards Coordinator within the Awards Engagement Team you will play a vital role in supporting customers throughout their LIONS Awards journey. Working closely with the Awards Partners and the Head of Awards Engagement you will help deliver exceptional customer experiences build meaningful relationships with entrants and contribute to the teams engagement strategies.
The Awards sit at the heart of the LIONS business and in this role youll help protect and nurture these prestigious benchmarks of creative excellence while guiding customers through every step of the entry process.
Key accountabilities
Provide outstanding customer support via phone and email offering expert guidance on entry requirements category selection and technical assistance to ensure a seamless experience
Build and nurture relationships with customers understanding their objectives and addressing their specific needs to encourage continued participation and engagement
Support the delivery of targeted engagement strategies for key customer segments helping to increase participation from priority markets and untapped audiences
Develop expertise on our entry system website and Awards categories and rules allowing you to help customers with their queries and explain things clearly and effectively
Capture and document customer insights and feedback to contribute to the continuous improvement of the Awards experience
Manage administrative processes including entry withdrawals reallocations and deadline extensions with precision and attention to detail to ensure smooth program operations
Assist in the training and management of seasonal staff during peak periods leading up to Festivals
Support on-site coordination of Awards activities during the Festival enhancing the overall customer experience
Contribute to team projects aimed at improving customer engagement and removing barriers to participation
If you dont meet every single requirement wed still encourage you to apply. At LIONS we are committed to creating a diverse inclusive and authentic workplace so if you are excited about this role we would still like you to apply.
Qualifications :
Skills experience & qualifications required
Customer-focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences
Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels
Clear communicator with the ability to explain information clearly and concisely
Ability to learn about LIONS Awards categories and rules - and be able to translate and communicate that to a range of audiences
Organised and detail-oriented capable of managing several tasks while maintaining accuracy
Good listener who can gather customer feedback and share helpful insights with the team
Adaptable team player who thrives in a fast-paced deadline-driven environment
Excellent written English with strong attention to detail
Comfortable with digital platforms and willingness to learn new systems
Interest in the creative communications industry (beneficial but not essential)
Additional Information :
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
- Recognition for great work with global awards and kudos programmes
- As an international company the chance to collaborate with teams around the world
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
