Operations Manager
Operations Manager
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Job Description
As an Operations Manager youll play a crucial role in ensuring the seamless flow of gaming excitement. Youll oversee all gaming activities within the casino including table gaming electronic gaming and poker ensuring each area operates effectively efficiently and in accordance with regulatory requirements.
Collaborating with the General Manager youll contribute to bringing the Grosvenor Business Plan to life focusing on enhancing customer excitement driving business growth and maintaining an exceptional casino experience for our customers.
Your leadership will be instrumental in fostering a culture of excellence among your team promoting high standards of customer service and innovating gaming operations that excite and entertain guests.
Were on the lookout for future General Managers. If youre a driven and experienced Casino Manager with a track record of high performance wed love to hear from you.
Qualifications :
- An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets
- Hold a current PML License
- Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
- Be people focused with a passion for delivering first class customer experiences
- Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality
- Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK
- Have proven experience conducting/recording EDD and RG conversations with customers ensuring compliance with all regulatory and legislative requirements
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
