Head of Revenues and Benefits
Head of Revenues and Benefits
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Salary Not Disclosed
1 Vacancy
Job Description
- To provide assurance that Council is delivering high-performing well-managed strategic Revenues and Benefits services. To direct lead and manage the provision of high quality cost-effective services to the Council for the delivery of Revenues and Benefit services and to ensure that the Council s policy objectives in relation to Revenues and Benefits are met. The post holder will lead all aspects of the Revenues and Benefits operations ensuring the customer is at the heart of the services.
- Lead and manage the teams responsible for revenues and benefits including strategy and policy development related to these areas.
- Establish maintain and foster effective working relationships with Elected Members and stakeholders (internal and external) ensuring processes work and priorities are appropriately aligned and collectively understood connecting parties as appropriate.
- Ensure teams are trained to provide high-quality customer service and advice to businesses residents and customers of the borough from a customer perspective. Ensure all communication to stakeholders is clear free from jargon and in plain English.
- Support the implementation of a new Enterprise Resources Planning (ERP) system including full engagement with the ERP project team to ensure any new system is fit for purpose for the Service and provides the most appropriate effective and efficient interface to minimise human intervention and maximise Artificial Intelligence (AI) automation.
- Experience of driving or leading key projects and delivering successful outcomes efficiently and effectively.
- Strong collaborator with demonstrable ability to bring people together from across the organisation and wider and to empower individuals and teams to deliver outcomes.
- Experience of leading strategic initiatives or of contributing towards strategy/policy development and implementation.
- Educated to degree level or equivalent experience relevant to job description is essential.
- Working hours: 36 hours per week
Requirements
- Experience of driving or leading key projects
- Strong collaborator with ability to bring people together
- Experience of leading strategic initiatives or contributing towards strategy/policy development
- Educated to degree level or equivalent experience
To provide assurance that Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. To direct, lead and manage the provision of high quality, cost-effective services to the Council for the delivery of Revenues and Benefit services and to ensure that the Council s policy objectives in relation to Revenues and Benefits are met. The post holder will lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services.
Education
Educated to degree level or equivalent experience relevant to job description is essential.
Employment Type
Full Time
