Senior Manager, Underwriting
Senior Manager, Underwriting
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role Summary
Bowties mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company grooming and learning from the next generation is always our priority. We are looking for a great talent who shares our values to lead a robust underwriting operation and deliver experiences that exceed our customers expectations.
About the Role
You will lead our underwriting operations continuously enhancing our underwriting competency and work closely with our claims and product teams to innovate and deliver the best insurance products and experiences to our customers.
Your Key Responsibilities Include:
- Operational Leadership
- Manage the underwriting team to make sure that we consistently meet or exceed our Turnaround Time (TAT) pledge while maintaining 100% case accuracy
- Hands-on underwriting for complex cases (e.g. re-underwriting or escalated cases) and other cases as needed
- Building governance and best practices to ensure compliance to regulatory governance and enhancing operational efficiency
- Carry out underwriting case audits regularly and identify training needs
- Handling customers complaints and regulatory enquiries
- Optimize Underwriting Operations Through Technology
- Actively participate in the development of underwriting engines and enhancement initiatives on medical underwriting for a better customer experience. Be the advocate and driving force of 2 major feature launches in the next 12 months.
- Enhance Operation Transparency
- Conduct analysis and produce monthly management reports on underwriting productivity and trends to enable continuous improvement of the team.
- Leading a High-Performing Team
- Provide training and guidance to team members and introduce a systematic training framework within 6 months
- Proactively anticipating human resources needs and working closely with the HR team to maintain a healthy and sustainable team
- Cross-team collaboration
- Participate in cross-team meetings and provide updates insight and trends that maybe relevant to other teams operation or to alert the other teams on the challenge ahead.
Roughly the composition of your task will be as follows:
- Management of underwriting operations 40%
- Medical underwriting case handling 30%
- Project-based duties including underwriting engine development 30%
About you
You are an experienced life and health underwriter with 8 years of experience in the industry and 5 years of experience in a leadership position and:
- High Standard - you set the bar high and lead the team to deliver professional fair and great underwriting services and experiences to our customers
- Strong Leadership skills - you lead the team to accomplish goals and support team members through their career journeys.
- Strong Communication - you can share information effectively and influence decision-making when appropriate.
- Willing to get your hands dirty
We Offer
Apart from a great career path and an opportunity to do good and do well we also offer:
- Competitive package
- Flexible work arrangement
- Benefits include medical/ dental coverage and wellness programs
- Employee discounts
- Fun co-operative and flexible startup culture
- Weekly sharing sessions and regular social gatherings
- Excellent learning opportunities with Professional Development Sponsorship
About Bowtie
We are the first licensed virtual insurer () in Hong Kong.
We believe that insurance is fundamentally good and we are here to bring the good back through our passionate innovative and customer-centric team.
By combining our deep domain expertise and our own proprietary modern technology we are building one of the most iconic category-defining health insurance companies in Asia.
We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners 2023 report.
As we grow were always looking for highly dynamic hands-on and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia apply to our opening today!
Information collected will be treated in strict confidence and used solely for recruitment purposes.
The company will retain all applications no longer than 24 months of which will be destroyed thereafter.
We are an equal-opportunity employer. We do not discriminate on the basis of race sex disability or family status in the employment process.
Employment Type
Full Time
