Senior Industry Principal - Digital Workplace Services - UK
Senior Industry Principal - Digital Workplace Services - UK
Posted on :
25-08-2025
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1 Vacancy
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Job Description
Role: SeniorIndustry Principal / Digital Workplace Services Partner
Location: UK
Technology: Digital Workplace and Microsoft technologies expertise
Job Description
For the Digital Workplace Services Portfolio at Infosys UK is a senior leadership role responsible for end-to-end delivery strategy and customer engagement across large-scale digital workplace initiatives. The ideal candidate will leverage over two decades of IT experience deep expertise in Microsoft technologies proven project and service delivery leadership and a demonstrated ability to balance local client relationships with global delivery through large Global System Integrators (GSIs) and offshore teams. Additionally this role requires leading end-to-end solution defence for mid-to-large deals ensuring competitive commercially viable and technically sound solutions.
Key Responsibilities:
Strategic Leadership & Portfolio Management
Define and execute the long-term strategic roadmap for Digital Workplace technology solutions ensuring alignment with client business objectives and Infosys global standards.
Lead the delivery of complex multi-disciplinary digital workplace projects ensuring they are delivered on time within budget and to the highest quality standards.
Oversee the entire service lifecycle from solution design and implementation to ongoing service delivery and continuous improvement adhering to ITIL and agile methodologies.
Technical Solutioning & Delivery
Act as the technical authority for Microsoft technologies (including Azure Microsoft 365 Endpoint Management Teams and related collaboration platforms) providing expert guidance on architecture implementation and best practices.
Oversee the evaluation selection and integration of digital workplace products and services collaborating with architects SMEs vendors and compliance teams.
Ensure robust governance risk management and compliance with security privacy and regulatory requirements across all solutions.
Customer Engagement & Relationship Management
Build and maintain strong trusted relationships with key client stakeholders acting as the primary point of contact for all digital workplace initiatives and escalations.
Translate complex technical concepts into clear business value propositions for both technical and non-technical audiences.
Drive customer satisfaction by proactively identifying opportunities for value enhancement innovation and continuous service improvement.
Global Delivery & Offshore Team Integration
Lead and coordinate delivery teams spanning local UK resources and global offshore teams ensuring seamless collaboration and cultural integration.
Foster a shared vision and inclusive work culture leveraging best practices for integrating offshore talent into the broader delivery team.
Act as a bridge between Infosys client teams and partner GSIs ensuring alignment of goals expectations and delivery standards.
Sales Support & Solution Development
Support pre-sales activities including solution shaping proposal development and client presentations leveraging deep technical and delivery expertise.
Collaborate with sales and account management teams to identify new business opportunities and drive portfolio growth through innovative digital workplace offerings.
End-to-End Solution Defence
Develop strategic solutions that align with business goals for mid-to-large deals.
Defend and position solutions competitively ensuring compliance with commercial and technical standards.
Collaborate with cross-functional teams to validate and refine solution viability.
Ensure cost-effectiveness scalability and risk mitigation across proposed solutions.
Financial Commercial & Contractual Management
Oversee budgeting procurement and resource allocation for digital workplace initiatives ensuring cost-effectiveness and value realization.
Establish and monitor service KPIs/SLAs driving high-quality service delivery and continuous optimization.
Proven track record in IT commercial and contractual management with deep knowledge of financial models.
Extensive experience in pricing strategies and cost optimization within IT services.
Strong expertise in negotiating complex IT contracts and vendor agreements.
Familiarity with regulatory requirements and compliance frameworks in IT procurement
Required Experience & Skills
Experience in IT with at least 10 years focused on Digital Workplace solutions and Microsoft technology ecosystems.
Proven track record of delivering large-scale digital transformation projects in complex multi-vendor environments.
Significant experience working with and managing large GSIs balancing local client engagement with offshore delivery integration.
Technical Skills
Expert-level knowledge of Microsoft 365 Azure Endpoint Management Teams and related workplace technologies.
Deep understanding of ITSM platforms (e.g. ServiceNow) automation and scripting (PowerShell preferred).
Strong grasp of security compliance and governance in cloud and hybrid workplace environments.
Leadership & Soft Skills
Exceptional customer engagement relationship-building and stakeholder management skills.
Excellent communication and influencing abilities capable of adapting style to diverse audiences.
Demonstrated ability to lead and motivate high-performing cross-cultural teams across geographies.
Entrepreneurial mindset with a high sense of ownership accountability and continuous improvement orientation.
Relevant certifications in Microsoft technologies Project Management (PMP Prince2 Agile/Scrum) and ITIL are highly desirable.
Key Attributes
Strategic thinker with hands-on delivery expertise.
Culturally adept with experience integrating and leading offshore teams.
Customer-centric with a relentless focus on value creation and service excellence.
Collaborative leader able to drive results in complex matrixed environments.
This role is pivotal to Infosys UKs Digital Workplace Services portfolio offering the opportunity to shape the digital future of major clients while working at the intersection of technology business and global delivery.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem. Infosys is an equal opportunity employer
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Location: UK
Technology: Digital Workplace and Microsoft technologies expertise
Job Description
For the Digital Workplace Services Portfolio at Infosys UK is a senior leadership role responsible for end-to-end delivery strategy and customer engagement across large-scale digital workplace initiatives. The ideal candidate will leverage over two decades of IT experience deep expertise in Microsoft technologies proven project and service delivery leadership and a demonstrated ability to balance local client relationships with global delivery through large Global System Integrators (GSIs) and offshore teams. Additionally this role requires leading end-to-end solution defence for mid-to-large deals ensuring competitive commercially viable and technically sound solutions.
Key Responsibilities:
Strategic Leadership & Portfolio Management
Define and execute the long-term strategic roadmap for Digital Workplace technology solutions ensuring alignment with client business objectives and Infosys global standards.
Lead the delivery of complex multi-disciplinary digital workplace projects ensuring they are delivered on time within budget and to the highest quality standards.
Oversee the entire service lifecycle from solution design and implementation to ongoing service delivery and continuous improvement adhering to ITIL and agile methodologies.
Technical Solutioning & Delivery
Act as the technical authority for Microsoft technologies (including Azure Microsoft 365 Endpoint Management Teams and related collaboration platforms) providing expert guidance on architecture implementation and best practices.
Oversee the evaluation selection and integration of digital workplace products and services collaborating with architects SMEs vendors and compliance teams.
Ensure robust governance risk management and compliance with security privacy and regulatory requirements across all solutions.
Customer Engagement & Relationship Management
Build and maintain strong trusted relationships with key client stakeholders acting as the primary point of contact for all digital workplace initiatives and escalations.
Translate complex technical concepts into clear business value propositions for both technical and non-technical audiences.
Drive customer satisfaction by proactively identifying opportunities for value enhancement innovation and continuous service improvement.
Global Delivery & Offshore Team Integration
Lead and coordinate delivery teams spanning local UK resources and global offshore teams ensuring seamless collaboration and cultural integration.
Foster a shared vision and inclusive work culture leveraging best practices for integrating offshore talent into the broader delivery team.
Act as a bridge between Infosys client teams and partner GSIs ensuring alignment of goals expectations and delivery standards.
Sales Support & Solution Development
Support pre-sales activities including solution shaping proposal development and client presentations leveraging deep technical and delivery expertise.
Collaborate with sales and account management teams to identify new business opportunities and drive portfolio growth through innovative digital workplace offerings.
End-to-End Solution Defence
Develop strategic solutions that align with business goals for mid-to-large deals.
Defend and position solutions competitively ensuring compliance with commercial and technical standards.
Collaborate with cross-functional teams to validate and refine solution viability.
Ensure cost-effectiveness scalability and risk mitigation across proposed solutions.
Financial Commercial & Contractual Management
Oversee budgeting procurement and resource allocation for digital workplace initiatives ensuring cost-effectiveness and value realization.
Establish and monitor service KPIs/SLAs driving high-quality service delivery and continuous optimization.
Proven track record in IT commercial and contractual management with deep knowledge of financial models.
Extensive experience in pricing strategies and cost optimization within IT services.
Strong expertise in negotiating complex IT contracts and vendor agreements.
Familiarity with regulatory requirements and compliance frameworks in IT procurement
Required Experience & Skills
Experience in IT with at least 10 years focused on Digital Workplace solutions and Microsoft technology ecosystems.
Proven track record of delivering large-scale digital transformation projects in complex multi-vendor environments.
Significant experience working with and managing large GSIs balancing local client engagement with offshore delivery integration.
Technical Skills
Expert-level knowledge of Microsoft 365 Azure Endpoint Management Teams and related workplace technologies.
Deep understanding of ITSM platforms (e.g. ServiceNow) automation and scripting (PowerShell preferred).
Strong grasp of security compliance and governance in cloud and hybrid workplace environments.
Leadership & Soft Skills
Exceptional customer engagement relationship-building and stakeholder management skills.
Excellent communication and influencing abilities capable of adapting style to diverse audiences.
Demonstrated ability to lead and motivate high-performing cross-cultural teams across geographies.
Entrepreneurial mindset with a high sense of ownership accountability and continuous improvement orientation.
Relevant certifications in Microsoft technologies Project Management (PMP Prince2 Agile/Scrum) and ITIL are highly desirable.
Key Attributes
Strategic thinker with hands-on delivery expertise.
Culturally adept with experience integrating and leading offshore teams.
Customer-centric with a relentless focus on value creation and service excellence.
Collaborative leader able to drive results in complex matrixed environments.
This role is pivotal to Infosys UKs Digital Workplace Services portfolio offering the opportunity to shape the digital future of major clients while working at the intersection of technology business and global delivery.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem. Infosys is an equal opportunity employer
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Required Experience:
Staff IC
Employment Type
Full Time
Key Skills
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