Associate, Fraud Investigation Lead

About Capital One Canada.

For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!

About the Team

The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canadas Card business. The team also has a mandate to assist with Law Enforcement inquiries manage escalated complaints in the fraud space and perform activities within the Fraud Ring and AML referral program.

About the Role

The Fraud Investigation lead is expected to analyze data to identify trends patterns and increases in fraudulent activity. The role is responsible for responding to organized fraud attacks and emerging trends by performing extensive investigation and providing recommendations on how to address the fraudulent activity without adversely impacting customers. The investigator partners closely with Operations Strategy and Product teams to identify gaps in processes and/or defenses to balance customer experience while minimizing fraud losses. The investigator will bring forward possible solutions grounded in data and qualitative evidence.

Your Responsibilities:

• Can quickly and accurately determine fraudulent activity and assess the scalability of fraud occurring.

• Perform deep investigation work to determine fraud MO points of weakness within a defense or process and articulate what mitigation strategies can be engaged.

• Author SQL/Python scripts and dashboards to identify fraud attacks size fraud trends and be responsible for tracking the impact and effectiveness of mitigation strategies related to an attack or trend.

• Perform link analysis using provided tools to uncover fraud rings and all possible impacted accounts

• Document identified fraud attacks.

• Communicate ongoing fraud risks to leadership using a variety of communication tools including presentation email and briefs

• Develop and maintain processes and documentation to ensure best practices for fraud investigation prevention strategies and KPI tracking

• Work with law enforcement on active investigations

• Act as a consultant to Data Science Process Operations and Business Analyst teams to improve fraud prevention processes and the resulting customer experience.

• Leverage a team of agents to perform preventative actions on customer accounts and collect information about possible fraudulent activity

• Act as a Fraud SME to the wider business promoting fraud awareness and education involving ongoing fraud risks within the business.

• Assist members of the fraud investigation team utilizing fraud expertise to add differentiated approaches.

Basic Qualifications:

• Bi-Lingual (French and English)

• Degree in Criminology or another relevant field

• Experience using Tableau Snowflake Insight and Credit Browser

• Experience working with Law Enforcement on criminal investigations and knowledge of relevant local criminal procedure

• Certified Financial Crimes Investigator (CFCI) Certified Fraud Examiner (CFE)

• 2 years experience developing and monitoring fraud defenses

Working at Capital One.

Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our one-time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).