Incident Commander
Incident Commander
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
Caseware is one of Canadas original Fintech companies having led the global audit and accounting software industry for over 30 years with more than 500000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking a proactive calm-under-pressure Incident Commander to manage incident response within our SaaS this role youll serve as the authoritative voice during incidents steering resolution while ensuring effective communication across teams driving resolution performing root cause analysis (RCA) and ensuring clear post-incident documentation for both internal teams and customers.
What You Will Be Doing:
- Initiate and oversee the incident response efforts acting as primary bridge upon detection within a 24/7 SaaS environment.
- Collaborate with cross-functional teams including engineers product management and support. Leverage and implement integration in tools such as JIRA PagerDuty New Relic AWS and Microsoft Teams to monitor manage and coordinate incident handling.
- Drive teams to resolve incidents quickly and efficiently.
- Understand the software and infrastructure landscape to guide resolution strategies.
- Ensure appropriate stakeholders are involved in active incident to support rapid recovery.
- Communicate clearly and effectively with both internal and external stakeholders to provide timely updates and resolution plans.
- Track and report uptime metrics to internal and external audiences promoting transparency in system reliability and performance.
- Coordinate and lead post-mortem sessions after significant events. Documenting root causes lessons learned and actionable items. Follow up on action to ensure implementation and prevent recurrence.
- Create comprehensive post-incident (PIRs) and RCA documents that outline timeline impact remediation root cause and preventive steps.
- Implement proactive strategies and tools to reduce risks and strengthen system resilience.
What You Will Bring:
- 5 years of experience managing critical incidents in SaaS environments.
- Prior knowledge and understanding of Cloud environment (i.e. AWS) DevOps practices or related technical operations.
- Experience in a similar role preferably within a software or technology company is strongly preferred.
- Strong technical background with experience in incident management and response.
- Proven ability to lead teams in driving rapid incident resolution.
- Solid understanding of modern software landscape and familiarity with JIRA & PagerDuty integrations.
- Excellent written and verbal communication skills.
- Ability to perform well under pressure competing priorities effectively.
Whats in it for you:
Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting constantly pushing the boundaries to create impactful software solutions.
We are committed to a collaborative culture where your ideas are valued and knowledge sharing is encouraged within a supportive inclusive team.
Work-life balance is important to us. We offer flexible work options remote opportunities and generous time-off policies to ensure a healthy work-life balance.
We offer competitive compensation including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
Recognition and rewards matter to us. We celebrate hard work through recognition programs performance bonuses and opportunities for career growth.
We embrace global opportunities. Work on international projects and collaborate with a diverse global team.
About Caseware:
Casewares cutting-edge software products are meticulously designed for accounting firms corporations and teams are continually collaborating innovating and building upon our existing suite of products. With a customer-focused mindset we are building technology that is shaping what the future of audits financial reporting and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020 Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Casewares core values is Many Voices One Team and with that in mind were dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process please e-mail our People Operations team at
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @ and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer proceed with extreme caution.
Employment Type
Full-Time
Key Skills
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