Junior/Medior Support Engineer – AMS (Java Applications, Incident Manager Role)

Position Description:

We are looking for a motivated and detail-oriented Junior/Medior Support Engineer to join our Application Management Services (AMS) team. The role focuses on supporting legacy applications (Java 8 and above) in a mission-critical environment. The candidate will primarily act as an Incident Manager coordinating and resolving incidents ensuring service continuity and maintaining strong communication between IT and business stakeholders.

Your future duties and responsibilities:

Act as first point of coordination for incidents affecting Java-based legacy applications.
Perform incident classification prioritization escalation and communication in line with ITIL standards.
Analyze logs system behavior and error patterns using Linux tools and SQL queries to support root cause identification.
Closely cooperate with developers testers solution architects and business analysts during troubleshooting and resolution.
Ensure proper incident documentation in JIRA/Service Desk tools and maintain knowledge base articles in Confluence.
Prepare incident and operational reports using MS Excel including trend analysis and KPIs.
Participate in on-call support rotation for high priority (P1/P2) incidents.
Coordinate with external vendors and internal stakeholders to ensure timely resolution.
Propose improvements to monitoring incident handling and preventive measures.

Required qualifications to be successful in this role:

Technical background with focus on Java 8 applications SQL databases Linux environments.
Experience with IT service management processes (incident problem change management).
Strong analytical and problem-solving skills ability to quickly understand complex application landscapes.
Excellent communication and coordination abilities able to manage conversations with both technical teams and business users.
Practical experience with JIRA and Confluence.
Solid knowledge of Excel (data analysis pivot tables reporting).
Ability to work independently as well as in a team-oriented environment.
Language skills: Czech/Slovak and English (spoken and written).
Knowledge of Cloud applications and DevOps practices in Azure (CI/CD pipelines monitoring deployment).

Nice-to-Have
Familiarity with ITIL framework and AMS operations.
Understanding of application monitoring tools (e.g. Splunk Grafana ELK).
Basic scripting (e.g. Bash Python) for automation of routine tasks.
Previous experience in Incident Manager or Support Engineer role.
German language (spoken/written) is an advantage.

Personal Attributes
Proactive organized and detail-oriented.
Strong ownership and accountability.
Capable of working under pressure in high-severity incidents.
Willingness to learn and grow into more senior support/incident management roles.

What we offer
Great mixture of friendly atmosphere and stability of one of the biggest IT companies (Our employees stay with us for more than 8 years on average)
Possibility to purchase company share and participation in company profit
Professional growth and development through certified training programs and knowledge sharing
The full-time contract for an indefinite period
Flexible working hours
Home-office upon agreement
Multi-sport card
900 CZK/monthly for your leisure activities
140 CZK meal vouchers
5 weeks of vacation 3 sick days
30 days of fully paid sick leave
Life Insurance
Company loan without interest
Mental health program


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Skills:

• Java
• Process Analysis

What you can expect from us:

Spolen jako vlastnci pevdme odborn znalosti do praxe.

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Vae prce vytv hodnoty. Budete rozvjet inovativn een a trval vztahy s kolegy a klienty a zrove budete mt pstup ke globlnm monostem abyste mohli promnit sv npady ve skutenost vyut nov pleitosti a tit z pednch odbornch znalost v oboru a technologi.

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Pidejte se k nm k jedn z nejvtch firem poskytujcch poradensk sluby v oblasti IT na svt.