Incident Monitoring Analyst

Peraton is currently seeking to hire a DataCenter Incident Monitoring Analyst.

Location: Onsite in Kansas City Missouri; Night Shift

Overview:

We are seeking a DataCenter Incident Monitoring Analyst to do the following:

• Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations
• Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.

Responsibilities include:

• Provide leadership and technical expertise to support operations of 24x7 DataCenter Incident Monitoring capability supporting System Administrators with hosting in the USMC enterprise application hosting environments;
• Responsible for IT service management activities including incident event management activities supporting enterprise hycloud data centers
• Performs: Incident Management Event Management Request Fulfillment Platform Patching ITSM Queue Management Bridge Management Call Center Management actions.
• Monitor and manage datacenter systems to ensure operation reporting of anomalies coordinate Tier 3 staff response in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
• Maintain knowledge and communicate status of the datacenter environments including providing reporting and updates as needed
• Support training and development of more junior staff on datacenter-specific technologies and processes

Basic Qualifications:

• BA/BS and a minimum of 2 years of experience; or high school and 6 years.
• Experience and ability to triage incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration: Microsoft Windows Server Red Hat Linux (RHEL) SharePoint.
• Experience with monitoring and management tools such as vCenter vSphere VMWare VRealize Operations Manager LogInsight Network Insight.
• Knowledge of Backup Systems SQL Server Oracle Storage (SAN & NAS) Networking principles and equipment (CISCO Palo Alto).
• Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team provide training and technical direction to team members mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Demonstrated ability to work with a virtual team across locations including coordination collaboration and effective communication using synchronous and asynchronous tools and techniques.
• Experience with enterprise/datacenter Service Desk Operations including use of a service management tool (Remedy/Helix preferred).
• ITIL training OR certification (within 30 days of start).
• IAT II Certification.
• U.S. citizenship required.
• Active DoD Secret security clearance.

Preferred Qualifications:

• AWS or Azure Certification or Training.
• VMWare Certification or Training.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.