Hop On Hop Off Operations Supervisor
Hop On Hop Off Operations Supervisor
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Job Description
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The Opportunity
We are seeking a highly organized proactive and energetic leader to oversee the daily operations of our Hop on Hop off service. This role requires exceptional leadership skills and the ability to manage a fast-paced environment where staff guests and vehicles are constantly on the move. The Operations Supervisor will ensure that schedules are adhered to service standards are met and both employees and guests are supported throughout the day. This is a seasonal position based on the cruise ship schedule with peak demand in the fall months.
Key Responsibilities:
- Operational Oversight: Manage daily Hop on Hop off operations ensuring vehicles staff and guests move smoothly and according to the established schedule.
- Staff Leadership: Provide clear direction and leadership to drivers guides and support staff; step in to resolve challenges as they arise.
- Guest Experience Management: Ensure guests receive excellent service provide assistance information and conflict resolution as needed.
- Schedule Adherence: Monitor vehicle rotations and staff assignments making real-time adjustments to keep operations running on time.
- Communication: Maintain consistent and professional communication with staff management and guests throughout the day.
- Problem-Solving: Respond quickly and effectively to unexpected issues such as delays vehicle changes or guest concerns.
- Safety & Compliance: Ensure all operations follow company policies safety regulations and service standards.
- Reporting: Provide end-of-day operational updates to management noting successes and challenges.
Key Requirements:
- Strong leadership skills with the ability to motivate and manage a team in a dynamic environment.
- Excellent organizational and multitasking abilities; able to coordinate multiple moving parts simultaneously.
- Calm and solution-oriented under pressure.
- Strong communication and interpersonal skills; able to interact confidently with staff and guests.
- Tech-savvy with the ability to use scheduling and communication tools.
- Flexible availability including weekends holidays early mornings and evenings based on cruise schedules (especially during peak fall season).
A little bit about us
Ambassatours Gray Line Ltd.
For over three decades Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canadas East Coast offering award winning land and water tours across Nova Scotia New Brunswick and Prince Edward Island. Our heart beats in Halifax Nova Scotia where our journey began and continues to flourish.
As a distinguished Gray Line affiliate were not just about tours; were about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax to the serene beauty of Peggys Cove and the Annapolis Valley each experience is crafted to offer a unique perspective of Eastern Canadas charm and rich history.
Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team Customers and Communities. This purpose echoes in every tour we conduct every story we share and every smile we bring to our guests faces.
Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada and discover why at Ambassatours Gray Line we do more than just tours - we create memories that we hope will last a lifetime.
Ambassatours Gray Line is proudly Rainbow Registered: Canadas national accreditation for 2SLGBTQI inclusive welcoming and safer spaces for all. Learn more about this program at
Ambassatours Gray Line is proud to be an Age-Friendly Institutes Certified Age Friendly Employer (CAFE). This program is the nations only certification program that identifies organizations committed to being the best places to work for employees aged 50.
Our Purpose
To Create Exceptional Experiences to Enrich the Lives of our Team Customers and Communities.
Our Core Values
We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves our colleagues our clients and our company.
We Communicate Clearly and Honestly
Were honest transparent and committed to doing whats best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging caring and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds focus and creativity.
We Exceed Expectations
We pursue excellence with pride commitment and reliability. We consistently deliver high quality work both internally and externally.
Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs job requirements and individual qualifications regardless of age race colour religion creed sex sexual orientation gender identity gender expression physical or mental disability or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.
Are you interested
Work With Us
This is a rewarding opportunity to play a key role in the success of one of Halifaxs most visible tourism operations. Youll work with a motivated supportive team and enjoy the satisfaction of seeing your leadership directly impact smooth operations and happy guests. For the right candidate this role offers the chance to return season after season and grow within our organization.
Required Experience:
Manager
Employment Type
Temp
