Vendor Operations Specialist
Vendor Operations Specialist
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Job Description
Role Overview
The Vendor Operations Specialist ensures smooth day-to-day execution across fulfilment stock health catalogue hygiene and campaign readiness for our vendor portfolio. Acting as the operational backbone for category and growth teams this role identifies gaps resolves issues and drives process excellence that enables sustainable vendor and customer success.
Key Responsibilities
Safeguard Fulfilment & Stock Health: Monitor fulfilment rates inventory availability and backorders; proactively raise flags and drive resolutions with internal teams and vendors.
Maintain Catalogue & Content Quality: Partner with Content teams to ensure SKUs meet high standards of accuracy imagery and attributes for a strong customer journey.
Enable Same-Day Delivery Readiness: Ensure SKUs tagged for Mumzworld s Yalla same-day delivery service meet fulfilment inventory and delivery requirements closing any gaps quickly.
Control Returns & Rejections: Analyse patterns identify root causes and work with vendors and internal teams to reduce operational errors.
Campaign & Launch Readiness: Guarantee vendor and SKU readiness for major events by coordinating across planning warehouse and category teams.
Operational Reporting & Dashboards: Maintain accurate dashboards on fulfilment availability returns and catalogue health; share insights weekly with stakeholders.
What Success Looks Like
Delivering industry-leading fulfilment and stock availability rates across assigned vendors and categories.
Ensuring smooth and timely execution of campaigns and product launches with zero operational disruptions.
Reducing returns and rejections caused by operational errors driving stronger customer satisfaction.
Maintaining a clean and accurate catalogue that enhances discoverability and conversion.
Being recognized as the go-to partner for cross-functional teams to resolve operational blockers and raise overall platform readiness.
Ideal Candidate Profile
2 4 years experience in ecommerce operations supply chain or vendor management.
Strong understanding of fulfilment logistics metrics and operational workflows.
Analytical mindset; able to turn data and dashboards into actionable insights.
Excellent problem-solving skills with the ability to collaborate across multiple teams.
Detail-oriented proactive and committed to continuous process improvement.
Requirements
Ideal Candidate Profile
2 4 years experience in ecommerce operations supply chain or vendor management.
Strong understanding of fulfilment logistics metrics and operational workflows.
Analytical mindset; able to turn data and dashboards into actionable insights.
Excellent problem-solving skills with the ability to collaborate across multiple teams.
Detail-oriented proactive and committed to continuous process improvement.
Qualification Minimum 4 years of hands-on experience managing and scaling Google Ads campaigns (Search and PMax) for e-commerce or retail brands (mandatory). Strong expertise in Google Merchant Center, product feed management, and shopping campaign strategy. Demonstrated ability to lead the creative process from ideation to execution with performance as the core objective. Solid understanding of paid media platforms such as Meta, TikTok, Snapchat with the ability to integrate multi-channel insights. Experience with MMPs (e.g., Appsflyer, Adjust) and analytics tools like GA4. Strong analytical skills with the ability to translate data into strategic action. Excellent collaboration and communication skills to work with cross-functional teams.
Employment Type
Full Time
