Field Technical Support Representative for Page Wide Press
Field Technical Support Representative for Page Wide Press
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1 Vacancy
Job Description
Description -
Would you like to join a business that is transforming the printing industry from analog to digital HPs Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HPs Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.
Job Summary
This role is responsible for leading technical support for end users who are operating HPs Pagewide Presses in their industrial commercial printing business utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels addressing customer-related issues promptly and offering comprehensive software services for post-sales and service delivery support to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation collaborates for process improvement ensures data confidentiality and completes tasks with minimal supervision.
Responsibilities
Responsible for maintaining and servicing HP Commercial Web Printing Press.
Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately and escalate issues according to established procedures.
Provide software service post- sales or service delivery support and solve application problems for remote or local accounts on standard and specialized systems.
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
Solve technical problems on assigned hardware and software platforms.
Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
Must be able to travel at least 50% of the time
Must have experience with Hardware Support of Printers preferably commercial printers.
Must have a valid Passport and can travel outside of the U.S. for Press Training.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 4-6 years of related work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
Preferred Certifications
NA
Knowledge & Skills
Knowledge of corporate organization job and policies.
Advanced knowledge of operating systems and software.
Experience with printer hardware support
Basic skills in time management and effi ciency-Strong communication skills problem analysis and presentation skills.
Ability to develop Customer relationships.
Ability to perform while under high-pressure situations.
Ability to work in a team environment.-Basic networking O/S and troubleshooting knowledge.
Detailed understanding of general/technical aspects of the onsite printing system repair work.
Must have mechanical and electrical experience and skillset
Commercial digital printing experience is preferred
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Works on assignments that are moderately complex in nature and require intermediate problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location job-related knowledge skills and experience.
The base pay range for this role is $45760 up to $65500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location job-related knowledge skills and experience.
Benefits:
HP offers a comprehensive benefits package for this position including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
50%Relocation -
NoEqual Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
