Contact Center Representative

About TRS

Since 1917 the Teachers Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion TRS serves over 215000 members providing them with retirement disability and death benefit services.

Position Summary
The successful candidate is a highly motivated member focused professional who will provide prompt efficient and friendly services to TRS members on a wide range of inquiries concerns and complaints related to TRS products and services. The candidate should enjoy interacting with people by phone problem solving and offering solutions with a member focused approach. Reporting to the Call Center Manager key duties and responsibilities include but are not limited to:

Responsibilities
- Receive and respond to routine member inquiries concerns and complaints without updating the system relating to TRS products and services to better inform the member of their benefits.
- Comprehend and review details of existing/historical data regarding inquiry in system to provide members with necessary information.
- Respond and resolve all member inquiries and request on the first visit to avoid follow-up and other assistance.
- Research and examine all relevant information to assess validity of complaint determine possible causes and resolutions.

ASSISTANT RETIREMENT BENEFITS - 40491

Qualifications :

1. An associate degree or completion of 60 credits from an accredited college including or supplemented by 9 credits in mathematics statistics accounting and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical statistical actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws rules and regulations and the use of statistical actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to 1 or 2 above. College education may be substituted for experience in 2 above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics statistics accounting and/or actuarial science from an accredited college or one year of experience as described in 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time