Order Management Specialist - Spare parts with German
Order Management Specialist - Spare parts with German
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Job Description
At Mitel you will have the opportunity to help businesses connect collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes skills and experience.
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Overview:
You will be performing day-to-day Order Desk Spare Parts activities for the Global Supply Chain at Mitel. You will receive order and delivery related requests from customers partners service providers and internal stakeholders. You will be responsible for the correct and timely analysis processing resolution and routing of the tickets and cases resulting from the incoming requests while adhering to existing guidelines and policies as well as by working together with internal peers and external stakeholders at Customers and Suppliers.
Responsibilities:
Receiving customer and Mitel internal requests and issues related to orders and deliveries;
Reading and/or listening to problem descriptions information needs order change request document and evidence requirements while showing customer understanding and empathy as well as safeguarding the Mitel business interests and limiting its liabilities and risks.
Interpreting and analyzing the available information and bringing that into the related ticket documentation;
Collect all necessary information in the appropriate Supply Chain tools (e.g. SAP order tracking tools Logistic Service Provider portals) and/or with the appropriate stakeholders according to guidelines and procedures;
Guiding the requestors to the appropriate online self-help instruments where-ever relevant;
Solving the category tickets within the agreed upon timelines and routing the Ticket and sufficiently documented to the appropriate teams/Stakeholders;
Providing feedback status and resolution information to the requestor and to the relevant stakeholders using the appropriate tools Processing transactions in SAP and performing administrative tasks.
Requirements:
BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English/German); may be substituted for working experience in the function (i.e. Internship) where applicable;
1-2 years experience in relevant field required;
High English and German Language Skills;
SAP (or similar ERP system);
MS Office understanding of Workflow and related systems and tools;
Networking and Communication Skills with peers and Management;
Customer Orientation (internal / external);
Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments;
Quality oriented and well organized team player proactive and anticipative;
Able to prioritize activities and identify and manage risks.
What we offer
Professional Growth in a Global Company
Individual Career Path
Knowledge Sharing Programs and Trainings
Mentor Support
Flexible Working Hours
Home Office
26 Paid Vacation Days
5 Wellness Fridays Vacation
Medical Care including Dental Care Glasses etc.
Referral Bonus
Food Vouchers
Multisport Card
Store Discounts
Team Buildings and Company Events
Lounge and Game Areas
Metro Station next to the Office
#LI-SS3
For more information visit Why Mitelor follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us for our customers and for our future. We value different perspectives skills and experiences and welcome applications from all sections of the community.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
