Technology Support Analyst - Apps
Technology Support Analyst - Apps
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company :
Sime Darby Motor Group (NZ) LtdIn New Zealand Sime Motors imports distributes sells and services a wide range of the worlds premium truck transport and passenger vehicle brands. We also offer used vehicles and leasing solutions. Our New Zealand group represents over 22 brands and employs 1000 people. Together we deliver the best products and solutions to help New Zealand move and develop.
The IT team are a 25-strong team of friendly professionals providing IT support to the people behind our retail and trucking brands such as Continental Cars BMW Porsche and Ferrari as well as Truck Stops TWL MTD Palfinger and Hyster.
About you
The ideal candidate will already have experience in a Service Desk or an Application Support environment. You must bring technical expertise and the ability to quickly assess a situation to resolve IT issues or escalate when needed for the employees across the business units.
What Were Looking For
Were seeking a proactive customer-focused IT professional with 13 years of service desk or application support experience. Youll bring strong diagnostic skills clear communication and the ability to build rapport across all levels of the business to join our Digital Technology team in Auckland on a12 Month Fixed-Term contract. As a Technology Support Application Analyst you will be the first point of contact for all Digital support issues/requests helping to keep our operations running smoothly.
What You Will Do
- Provide 1st & 2nd level technical support to end-users respond to IT incidents and service requests prioritise escalate troubleshoot hardware software network and application-related issues effectively (DMS D365/Annata Autoline)
- Retain ownership of incidents and requests from start to finish tracking reporting and ensuring resolution in a timely manner.
- Provide excellent customer service and technical support via phone email teams face to face and our service portal
- Manage ITSM platform tickets ensuring accuracy and timely resolution and providing clear empathetic communication with end users.
- Capture document and utilize knowledge to resolve incidents and service requests as quickly as possible.
- Collaborate with internal teams and external vendors.
What You Will Bring:
- Tertiary qualification in Information Technology Business or equivalent
- Technical knowledge of operating systems IT infrastructure software applications.
- A deep understanding of IT support environment previous experience in a Service Desk or Application Support role will be highly beneficial.
- Working experience in supporting CRM platforms ERP Dynamics 365 DMS systems preferred
- Problem-solving skills around analysing issues critical thinking creativity and finding solutions quickly
- Strong troubleshooting and analytical abilities a methodical approach to identifying diagnosing and resolving IT incidents.
- Proficiency with Microsoft Technologies (Azure AD Teams SharePoint Intune) and ITSM tools ticketing systems for tracking and managing user support requests
- Strong communication skills the ability to communicate clearly professionally and effectively with all levels of the organisation.
- Customer service mindset showing empathy patience and professionalism to deliver a positive experience for each user.
Youll be based in ourNewmarket/Ellerslie/Wiri office working 40 hours Monday-Friday between the hours of 7.00am and 5.30pm.
What We Can Offer You
We offer company benefits including a competitive salary (reviewed annually) a comprehensive privileges programme training and development opportunities and special leave allowances to support a healthy work-life balance.
Were proud of our team culture because its built on a desire for everybody to fulfil their potential. If youre up for a challenging and rewarding IT role with room to grow apply now.
To learn more about us more information. The recruitment process involves reference checks and right to work checks.
Required Experience:
IC
Employment Type
Full-Time
