Technology Support Specialist

Title: Technology Support Specialist

State Role Title:Info Technology Specialist II

Hiring Range: $79084-$96131

Pay Band: 5

Agency: Department of Juvenile Justice

Location:Central Office

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens. DJJ is committed to excellence in public safety by providing effective interventions that improve the lives of youth strengthening both families and communities within the Commonwealth.

DJJ is seeking a Technology Support Specialist. This role provides comprehensive Tier I and Tier II technical support services primarily at the Bon Air correctional facility but also across DJJ locations throughout the Commonwealth. This role is responsible for implementing troubleshooting repairing and updating hardware and software for mission-critical DJJ operations including Residential Facilities Security Medical and Education units. The specialist acts as a key liaison between the DJJ Service Desk and end users delivering technical assistance and resolving complex IT issues. Additionally this position serves as the Subject Matter Expert (SME) for the agencys inventory system and plays a vital role in staff training initiatives to promote effective use of DJJ applications and technologies.

Position will require working in a secure residential program and must be able to perform with minimal direct supervision.

Minimum Qualifications

• Working knowledge of various windows operating systems such as Win Operating Systems and associated products to include but not limited to Microsoft Office Suite.
  
• Ability to troubleshoot and resolve issues with network devices desktop hardware and various operating systems and associated software in a LAN / standalone environment.
  
• Knowledge of administrative and office management principles and practices.
  
• Ability to work effectively in a team environment.
  
• Advance knowledge of learning software programs.
  
• Ability to develop and conduct training.
  
• Must possess a valid drivers license.

Additional Considerations

• A combination of service desk support and experience delivering training is highly desirable.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Lay off Policy 1.3: If you have been affected by DHRM Policy 1.3 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

DJJ Welcomes Veterans: DJJ is committed to hiring and retaining veterans. If applicable please submit form DD-214 with your state application. Please include your name and the position number in which you are applying along with the DD-214.

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Status Updates/Confirmation: Once you submit your online application you will instantly receive an application confirmation number. You may use this number to track the status of your application during the recruitment process. Please refer to your account for the status of your application. Updates will not be provided via telephone.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact our Human Resources Department for further assistance.

Equal Opportunity Employer: The Department of Juvenile Justice practices fair and equal employment opportunities to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race sex color national origin religion sexual orientation gender identity age veteran status political affiliation genetics or disability in the recruitment selection and hiring of its workforce. Qualified individuals with disabilities are encouraged to apply.

Contact Information

Name: Bianca D. Stewart Williams Talent Acquisition Consultant

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.