Clinical Assessor – SinglePoint of Access

We have an exciting opportunity to join Our SinglePoint of Access Team.

Our SinglePoint of Access service is a newly developed team at the hospice and this is an exciting opportunity to be a part of its ongoing growth and development. As a key member of the team you will play a vital role in ensuring that patients receive the right care at the right time.

This service acts as the central point for external referrals into the hospice assessing urgency and need to support seamless patient care. Working closely with the wider clinical teams we strive to maintain patient flow and deliver a responsive high-quality service. It is a growing team and you will have the opportunity to contribute to ongoing service developments and ideas.

About the Role

Hours: 37.5 per week Monday to Friday 9am until 5pm

You will work alongside a clinical assessor and care co-ordinators to prioritise and manage referrals liaising directly with patients families and referrers to ensure timely and appropriate support. You may respond to advice calls offering professional guidance to patients carers and healthcare professionals while signposting them to relevant services as needed and appropriate.

Key Responsibilities:

• Assess referrals to determine urgency and priority ensuring timely responses for patients and referrers.
• Provide advice and signposting support to referrers patients and families.
• Collaborate with the Single Point of Access and Responsive Care team lead in shaping the SinglePoint assessment process and policy.
• Contribute to the ongoing development of the service through a quality improvement approach.
• Work closely with patient-facing teams to streamline care pathways and ensure efficient service delivery.
• Develop strong working relationships with primary care professionals and other referrers to enhance referral processes and feedback mechanisms.
• Foster effective communication and collaboration with community professionals hospitals voluntary organisations and other hospices.

If you are passionate about delivering high-quality care and want to be part of a dynamic and forward-thinking team we would love to hear from you.

To find out more please read the attached Job Description contact the recruiting manager for an informal chat or arrange a visitwe welcome the opportunity to show you our work in action.

About You

We are looking for a highly motivated and compassionate Registered Nurse (RN) or Allied Health Professional (AHP) who thrives in a dynamic environment and can confidently manage and reprioritise their workload. You will be proactive empathetic and work collaboratively within a multidisciplinary team to deliver the highest standard of care.

With a keen eye for detail and excellent communication skills you will be able to assess and respond to individual patient needs effectively. Strong organisational skills an approachable nature and the ability to engage well with colleagues and external partners are essential for this role.

Key Skills and Experience:

• Registered Nurse (RN) or Allied Health Professional (AHP) with relevant professional registration although we will consider other relevant skills and experience
• Educated to degree level or equivalent experience.
• Experience in palliative and end-of-life care supporting patients and families through complex health needs.
• Proven ability to liaise and collaborate with multidisciplinary and multi-agency teams.
• Strong facilitation and negotiation skills.
• Experience in handling challenging and complex situations with professionalism and care.
• Ability to work under pressure and manage priorities within set timescales.
• Excellent organisational skills with the ability to adapt and reprioritise workload as needed.
• A flexible and adaptable approach to meet changing service demands and patient needs.
• Confidence in decision-making and problem-solving complex issues.
• Ability to recognise and respond to distress supporting patients and carers through crisis situations.
• Understanding of Advance Care Planning.
• Sensitive and effective communication skills particularly in supporting individuals with life-limiting illnesses.
• Strong interpersonal skills with the ability to build rapport trust and confidence with colleagues and external professionals.
• Experience in managing conflict and difficult emotional situations with empathy and professionalism.

If you are passionate about making a difference and want to be part of a supportive and forward-thinking team we would love to hear from you.

About Ashgate Hospice

Ashgate Hospice based in North Derbyshire offers free palliative and end of life care for adults with life-limiting or incurable illnesses including cancer neurological diseases and advanced heart kidney and lung conditions. Last year we cared for over 2400 people. Our aim is to support our patients by keeping them informed managing their symptoms and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them offering practical assistance and emotional support including bereavement services.

Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful open and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace thats happy safe and supportive and our team seems to agree! In fact 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are which is why were open to flexible work arrangements including job-sharing.

As part of our team youll have access to training opportunities to help you grow both personally and professionally. Whether you want to develop in your current role or explore new career paths well support you every step of the way.

Want to know more about what its like to work with us Visit our website check out our social media channels or listen to our podcast The Life and Death Podcast. Its a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan giving you money back on treatments like physiotherapy dental care and eye tests.
• Free access to Westfield Rewards with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme offering free round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution helping you save for the future.
• A life assurance scheme giving peace of mind for you and those important to you up to age 65.
• A commitment to your personal and professional development with training opportunities to help you grow.
• Free on-site parking whenever youre working at the hospice.
• Discounted onsite caf at our Old Brampton site available to all staff
• A wide range of initiatives to support your wellbeing and the time out to practice self-care

Ready to make a difference

To learn more about the role please contact Sophie Dudley Team Lead for Single Point of Access and Responsive Care.

Please note: Applications must be submitted via the Apply Now button on our website. Applications sent directly to HR or the recruiting manager will not be accepted.

Additional support for candidates

• Were committed to ensuring our recruitment process is inclusive fair and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities neurodiverse conditions or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality Diversity and Inclusion we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application you can contact the Disability Employment Service/Youth Employment Service by emailing .
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership Chesterfield Office: Call 0
• Disability Employment Service Derbyshire County Council

If you have any questions about adjustments or the recruitment process please contact our HR team at or call 0.

LM1Needs a telephone number adding

For more information about us please visit our website here.