Job Description Summary

Job Description

Roles and Responsibilities

• Serve as the primary point of contact for customers ensuring prompt and satisfactory resolution of concerns across a range of support services for the assigned region product or coverage area.

• Maintain in-depth knowledge of assigned product lines configurations installations and the designated geographic region acting as the direct interface to internal functions supporting the customer.

• Provide ongoing technical and business support to assigned customers building and maintaining strong relationships.

• Manage direct reports including staffing development and performance management; utilize technical discipline knowledge and analytical skills to implement policy and strategy.

• Apply best practices and understand integration with other functional areas keeping abreast of competitive differentiators in the market.

• Exercise sound judgment to propose alternative solutions to complex technical and operational challenges leveraging both internal and external resources to drive decision-making.

• Mentor colleagues with less experience lead small-scale projects and facilitate consensus within the team.

• Communicate performance expectations clearly and handle sensitive issues professionally.

Required Qualifications

• Educational Background:Bachelors degree in Engineering (Mechanical Electrical Marine or related field) or Business Administration from a local or internationally recognised university is essential

• Professional Experience:Minimum of 3 years proven project management experience specifically within the Marine Offshore Oil & Gas or General Industrial sectors environment with a track record of successfully managing service delivery maintenance and logistics for complex marine/offshore projects is essential.

• Technical Expertise: Key to the success of this role is demonstrated hands-on experience with after-sales support including maintenance planning troubleshooting and refurbishment of industrial equipment and Working knowledge of enterprise systems such as Salesforce Servicemax and SAP is essential

• Communication Skills:Superior written and verbal communication abilities with experience preparing reports presenting to senior stakeholders and managing customer relationships.

• Teamwork and Independence:Proven ability to work independently with minimal supervision as well as collaboratively within multidisciplinary teams.

• Mobility:Willingness and ability to travel frequently within the region and internationally as required by customer and project needs.

• IT Proficiency:Advanced proficiency in Microsoft Office applications especially Excel for data analysis reporting and project tracking.

• Compliance:Familiarity with industry regulations safety standards and compliance requirements relevant to marine and offshore service operations.

Desired Characteristics

• Familiarity with GE equipment and product lines.

• Direct sales experience or demonstrated customer-facing sales capabilities.

• Strong customer advocacy skills; ability to balance customer requirements with company capacity and financial objectives.

• Excellent interpersonal skills including the ability to communicate effectively with senior-level customers GE executive management and vessel superintendents.

• Diplomatic and professional approach to resolving conflicts and handling sensitive issues.

• Strong multitasking and time management abilities to manage multiple projects and priorities concurrently.

• Understanding of key financial documents and processes such as project reviews invoicing purchasing (SAP) billing and trading.

• Recent graduates with relevant internship or industry experience are encouraged to apply.

Additional Information