Collection Manager

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

As a brand built on going above and beyond to provide the best customer experiencehaving the most exceptional colleagues is paramount. As the face of the company youcan create positive interactions with our customers every dayfrom curating a uniquetravel or lifestyle experience to helping them with their everyday needs. And you cangrow your skills through industry-leading training and ongoing coaching all while learningwhat it means to continually set the standard for world class customer-first service. Findyour place in service on #TeamAmex.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Collection Manager - Japan will lead a group of 40 employees in Internal Collections as well as Operations team to meet expected levels of productivity & governance along with managing 3rd party Call & Collect and Specialty partners in the region. The incumbent will be responsible for developing and executing strategies aimed at maximizing Collections effectiveness and minimizing operational risk. Working closely with and under the guidance of the Director of Collections for APAC the incumbent will provide thought leadership on all collection matters conduct regular reviews to proactively identify trends and take timely actions to mitigate impact to performance. Key responsibilities include

• Adopt a hands-on approach to drive best in class Collections performance. Provide thought leadership and drive initiatives to maximize returns through best-in-class collection economics
• Collaborate with Risk Management Credit and other functions to develop and implement improvement initiatives
• Develop and maintain positive working relationships within and outsidethe business unit
• Ensure 24 x7 audit readiness compliance to regulatory & American Express norms and work to achieve satisfactory outcomes in multiple areas ofaudits
• Achieve high levels of employee engagement and motivation.
• Lead coach and develop team members and create an environment that helps attract and retain best in class talent

Qualification

• 12-15 years of overall professional experience within the banking/financial sector with 2-3 years of credit and collections operations experience.
• Substantial experience in managing large diverse teams.
• Highly developed analytical skills with strong attention to details
• Ability to lead influence and contribute at various levels of the business
• Self-starter with the ability to work independently
• Proactive solution oriented approach
• Excellent communications skills ability to build and leverage relationships
• Ability to drive innovation and change in a fast moving environment.
• Business fluency in both Japanese and English

Work style (Hybrid/Onsite) may change to due to business needs/situations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.