EVP, Client Partnerships (Agency Head of Account Management)

The EVP Client Partnerships will champion a unified best-in-class client experience across Mod Ops diverse strategic business units. This senior executive will drive consistent strategic client-first service delivery across full-service digital B2B and B2C teams.

As Mod Op evolves into a truly integrated agency under the One Mod Op model the EVP will align account and project management teams under a unified client-first vision providing the clarity consistency and leadership needed to deliver exceptional client outcomes that drive growth retention and profitability.

Essential Functions

Client Experience Strategy & Leadership

• Define and implement a scalable client-first strategy that balances consistency across SBUs with flexibility for client needs.

• Champion a unified One Mod Op vision that delivers seamless integrated solutions.

• Lead evolve and standardize Account Management (AM) and Project Management (PM) functions with clear roles KPIs onboarding and training.

Cross-SBU Growth & Collaboration

• Break down silos and incentivize cross-selling of integrated solutions.

• Align pricing scoping and delivery to support multi-service engagements.

• Partner with SBU and Growth leaders to align goals and metrics with overall revenue and client satisfaction targets.

• Drive shared purpose among previously siloed teams to deliver integrated client-first solutions.

Team Leadership & Development

• Build and lead a high-performing Client Services organization spanning Account Managers Client Success leaders and Project Managers.

• Lead the transition from fragmented SBU-specific teams to a unified Client Services group with shared standards and culture.

• Recruit develop and retain top talent with consultative selling strategic client leadership and strong business acumen.

• Implement onboarding training and performance management programs that promote consistency accountability and growth.

Operational Excellence

• Design and roll out unified processes and systems for managing the entire client lifecyclefrom lead to close to delivery.

• Standardize tools processes and reporting to reduce duplication errors and forecasting gaps.

• Collaborate with Growth Finance and Technology teams to ensure systems enable client-first goals.

Client Feedback & Continuous Improvement

• Establish structured client feedback programs including NPS win/loss interviews and leadership check-ins.

• Use client feedback to inform service development training pricing and operational improvements.

• Regularly share insights and recommendations with Executive Leadership.

• Develop a strategic plan for Client Partnerships to drive cross-selling of Mod Ops full suite of services (creative technology media events).

• Recruit structure and lead a senior account and project management team capable of managing complex multi-channel client relationships.

• Establish operational processes reporting and KPIs to manage SBU performance and client outcomes.

Key Goals / Success Measures

• Consistent high-quality client experience across SBUs

• Improved client satisfaction scores (NPS retention)

• Increased cross-SBU revenue and multi-service adoption

• Significant organic growth through better cross-selling and consultative client leadership

• Successful unification of disparate SBU teams into an aligned client-first Client Services organization

• Reduced operational inefficiencies and duplicative work

• Strong employee satisfaction and retention in AM and PM roles

• Aligned client-first growth processes and systems

Required Experience & Expertise

• 15 years of senior account leadership at a large growing agency with success in entrepreneurial environments.

• Proven ability to lead cross-functional teams spanning digital traditional B2B and B2C service lines.

• Experience leading client service organizations of 40 people ideally spanning multiple service lines or business units.

• Track record of growing key accounts driving cross-sell/upsell and improving client retention.

• Experience unifying AM and PM functions under consistent scalable client experience frameworks.

• Experience building or leading a PMO is a strong plus with the ability to align project and account management practices.

• Demonstrated skill in building and maintaining executive-level client relationships with industry gravitas and trust.

• Adept at navigating and uniting strong diverse personalities toward shared goals.

• Comfortable driving change in complex matrixed agency environments.

Leadership Style

• Empowers teams with clear roles goals and accountability.

• Skilled at unifying diverse teams into a high-performing client-focused organization.

• Capable of building alignment and buy-in across business units.

• Hands-on leader who is both strategic and operationally savvy.

Skills & Competencies

• Exceptional communication and stakeholder management

• Expertise in consultative selling and growth strategy

• Deep understanding of client lifecycle account management and project management best practices

• Change management experience especially in complex or acquisitive environments

• Strong financial acumen to manage budgets pricing and profitability

Travel

Depending on location this position requires up to 15-20% travel to other offices.

• Health dental and vision benefits
• 401k plus matching
• Life Insurance
• Generous time off plus December holiday closure

When asked what they love about working at Mod Op we hear:

• I feel I can be myself at work and its fun! -MV
• The caliber of the clients/brands we work with knowing your work is seen by thousands of people in many cases across the world. -JC
• We actually create videogames! -AC
• We have an all-star team and its like playing in the pro-bowl every day! -MW
• Opportunities to always learn from and work with the best and the brightest. HW
• Mentors and opportunities for growth. -KB

Mod Op believes in teamwork client collaboration powerful storytelling stunning design and thoughtful problem-solving. Our clients represent a breadth of industries and every project presents new and interesting challenges. We would love for you to join us!

Mod Op LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Senior Exec