IT Order & Dispatching Coordinator - WLS Steuerung
IT Order & Dispatching Coordinator - WLS Steuerung
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In your mission you truly thrive because:
- Together with your colleagues you overview monitor and manage the smooth and successful delivery and if necessary return processing of orders to best serve our customers.
- Our customers appreciate your strong communication skills and your colleagues value your clear and well-structured documentation of work steps.
- You are responsible for planning and coordinating orders in the hardware lifecycle environment.
- You monitor order-related ticket queues and ensure proper ticket routing and completion.
- Additionally you schedule existing orders in the customer system and qualify/adjust the orders/tickets accordingly.
Your skills More than interesting:
- Technical background understands the lifecycle of a request or incident within the IT environment preferably in order management.
- Initial experience with ITSM tools and solid knowledge of SAP as well as working with service knowledge management and knowledge management tools.
- We especially appreciate your communication skills and your willingness to engage deeply with customer challenges.
- You bring solid experience sensitivity and soft skills for dealing with customers.
What to expect:
- Meal allowance (120 CZK) per working shift
- 5 sick days per calendar year
- Multisport card
- Contribution to pension insurance
- Company provided cell phone with voice and data tarif and notebook
- Refreshment in our office and regular events
Home office agreement
Required Experience:
IC
Employment Type
Full Time
