Lead Patient Concierge
Lead Patient Concierge
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Job Description
Location: This position requires travel to San Jacinto and Riverside.
Benefits:
- Medical dental and vision (company pays 90% for you and 50% for dependents!)
- 401(k)
- Life Insurance
- Employer Assistance Program
- Paid Time Off
Our Story:
Our mission is to bring care thats whole human and healing. Blending medical behavioral and lifestyle support into a single plan because restoring life takes more than a prescription.
At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors psychologists chiropractors acupuncturists dietitians and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience improving patient health reducing healthcare costs and increasing employee satisfaction. Learn more about us at .
About the Role:
The Lead Patient Concierge plays a pivotal role in ensuring an exceptional patient experience within a healthcare setting by overseeing the daily operations of the patient concierge team. This position is responsible for leading and mentoring staff to deliver compassionate efficient and personalized service to patients and their families from the moment they enter the facility. The Lead Patient Concierge collaborates closely with clinical and administrative departments to streamline patient flow resolve concerns promptly and maintain a welcoming environment. By managing scheduling training and performance evaluations this role ensures that the concierge team consistently meets organizational standards and patient satisfaction goals. Ultimately the Lead Patient Concierge contributes to the overall quality of care by fostering a supportive atmosphere that prioritizes patient comfort and effective communication.
Minimum Qualifications:
- Proven supervisory experience in a healthcare or customer service environment.
- Strong communication and interpersonal skills with the ability to lead a diverse team.
- Familiarity with healthcare facility operations and patient service protocols.
- Ability to manage multiple priorities in a fast-paced setting.
- High school diploma or equivalent; additional education in healthcare administration is a plus.
Preferred Qualifications:
- Experience working in a hospital or clinical setting.
- Certification in healthcare customer service or patient relations.
- Proficiency with electronic health record (EHR) systems and scheduling software.
- Bilingual abilities to support diverse patient populations.
- Formal training in conflict resolution or team leadership.
Responsibilities:
- Supervise and coordinate the daily activities of the patient concierge team to ensure smooth and efficient patient interactions.
- Train mentor and evaluate concierge staff to maintain high standards of customer service and professionalism.
- Serve as the primary point of contact for patient inquiries concerns and special requests ensuring timely and empathetic resolution.
- Collaborate with healthcare providers administrative staff and other departments to optimize patient scheduling and flow.
- Monitor and report on patient satisfaction metrics implementing improvements as needed to enhance the patient experience.
Skills:
The Lead Patient Concierge utilizes supervisory skills daily to guide and support the concierge team ensuring consistent delivery of high-quality patient service. Effective communication skills are essential for interacting with patients families and healthcare staff facilitating clear and compassionate exchanges. Organizational skills enable the lead to manage scheduling complexities and coordinate team activities efficiently. Problem-solving abilities are applied to address patient concerns promptly and to implement process improvements that enhance the overall experience. Additionally familiarity with healthcare systems and technology supports accurate information management and seamless collaboration across departments.
Employment Type
Full-Time
