Concierge

Job Title

Job Description Summary

Job Description

Key Responsibilities

Visitor Management:

• Deliver a seamless welcome and arrival experience to all visitors and guests

• Coordination of meeting rooms for meetings and events

• Coordination of catering for meetings and events

• Coordination of event management plans including stakeholder engagement liaising with external vendors and other service providers of Client

• Coordination & communication with Client event host to ensure seamless delivery

Workplace Operations:

• Responsible for ensuring the offices are always operational including:

• Soft services facilities management

• Coordination with building management in relation to out of hours events and faults etc.

• Coordination of trades to ensure jobs are rectified within the required SLAs

• Perform regular audits and checks of meeting rooms and report faults for rectifications

• Analysis of data to see trends and seek out operational efficiencies

• Maintain and Update SOPs and ensure processes are working seamlessly to support the need of the business units of Cushman & Wakefield

Access Pass Management:

• Request name and identification of the visitor/contractor

• Contact the person the visitor is requesting to see to confirm meeting

• Verify identification and check

• Request visitor completes sign in documentation then issue pass

• Ensures the visitor/contractor access pass is returned at the end of the visit

Locker Management:

• Manage the employee locker allocations using the required system

• Ensure all lockers are true requests following the Storage and Locker Guidelines

• Release any locker from exiting employees for reallocation

• At times locker checks may be performed on request from HR

Meeting Room/ Event Management:

• Manage bookings for the client meeting room spaces

• Take any requirements at the time of the booking and schedule as appropriate (Set up etc)

• Follow up bookings 48 hours in advance to reconfirm the booking

• Book any catering as required

• Manage the set up and knock down

Others:

• Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience

• Performs other duties as requested by your direct manager

• Provides relief services during leave and overload periods

Background and Experience

• Background in Front of house roles in Legal Hospitality or Airlines in a customer service role is preferred.

• Customer service orientation a proven commitment to delivering a high standard of service.

• Basic technology proficiency familiar with booking systems MS Office Suite

• Professional appearance and presentation as the role is often the first point of contact for visitors or guests.

• Time management and multitasking ability capable of handling multiple requests and priorities simultaneously

• Excellent verbal and written communication skills to interact clearly with clients staff and visitors.

• Work independently and part of a Team

• Strong interpersonal skills friendly approachable and able to build rapport quickly.

• Proficient at working autonomously while contributing effectively to the entire team

• Able to demonstrate a common-sense approach to problem solving

Qualification:

• Minimum completion of Higher School Certificate

• Australian Citizenship required

• Currently hold or must be willing to obtain security clearance

Why Join Cushman & Wakefield

• Be part of a growing global company with a supportive flexible culture

• Work in a values-driven team that prioritises wellbeing and safety

• Thrive in an inclusive environment where diversity equity and belonging are more than just words

We have a vision of the future where people simply belong.

Thats why we support and celebrate inclusive causes not just on days of recognition throughout the year but everyday. We embrace diversity across race colour religion sex national origin sexual orientation gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.

We are committed to keeping you our workplaces and our client spaces safe & healthy