Senior Business Relationship Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Manager

Job Description & Summary

12 months max term contract

All AU location Hybrid/Full time Senior Manager

• Foster and maintain influential partnerships with senior leadership and key stakeholders driving mutual success through aligned technology initiatives and business objectives
• Lead the development and execution of demand management strategies that align IT initiatives with business priorities ensuring optimal resource use and maximized business value
• Flexible work options - work smarter in a way that suits your lifestyle

About the Role

Were looking for an experienced Senior Business Relationship Manager to help shape the future in our Tech Hub team at PwC.

IT & Business Relationship Management focuses on aligning IT services with business needs and fostering strong relationships between IT and business units.

As a Senior Business Relationship Manager you will act as the primary liaison between IT and the business. Your role involves ensuring that IT services and solutions effectively meet business needs and support seamless collaboration. You will prioritize initiatives based on value building effective relationships with business stakeholders to form partnerships that drive mutual success.

Youll help solve complex problems by using your skills in:

• Demonstrating extensive experience in business relationship management within a global professional services firm
• Demonstrating strong understanding of business processes and IT support integration
• Demonstrating experienced in IT service management and delivery
• Demonstrating proven leadership in managing and developing high-performing teams
• Providing strategic advice across functions as a senior expert
• Solving complex business problems with minimal guidance and being a Team leader managing experienced technical experts or medium-sized operational teams (5-20 members)
• Ability to set annual work priorities for self and team aligned with broader business unit goals
• Demonstrating experienced in initiating and driving large impactful projects
• Ability influences stakeholders to support long-term strategic objectives at business and BU levels

In our Tech Hub team your impact will be seen by:

• Leading the development and implementation of demand management strategies to ensure alignment with strategic priorities and business objectives constructively challenging requests to maximize resource use and business value
• Collaborating with senior leadership to identify and priorities technology initiatives that drive business value
• Developing and maintaining strong and collaborative relationships with key stakeholders nurturing partnerships that drive Tech Hubs and business units mutual success
• Managing a team of Business Relationship Managers providing guidance and support to achieve departmental goals
• Managing the demand for IT services in line with digital strategy
• Understanding business strategies and objectives and align IT services to support them
• Identifying opportunities for the business to optimise technology solutions
• Overseeing the optimisation of product costs through effective resource allocation and process improvements
• Facilitating breaking down barriers between IT and business units to enable fast efficient and secure operations enhancing seamless collaboration
• Ensuring aligned communication of Tech Hub initiatives to the business delivering clarity and coherence in all interactions

About PwC

At PwC we are a human-led tech-powered community of solvers. We approach problems with curiosity collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together we strive to make a positive impact and drive meaningful change.

Thats where our people come in. Whether youre just beginning your career or have plenty of experience under your belt we believe your unique perspective can help us to deliver valued insights that make a real impact. Here youll be surrounded by peers who have your back and leaders who support you in an environment that encourages continuous learning and growth.

Your benefits

• Flexible working arrangements for how where and when you work ensuring you thrive while delivering top results for your team and clients
• More opportunities to connect with loved ones with the ability to work up to four weeks from anywhere in Australia and select international locations
• Health and lifestyle perks like a wellness credit and discounted memberships
• World-class development opportunities to accelerate your career
• Strong mentors meaningful work and plenty of networking opportunities
• Dress for your day so you can feel confident and comfortable for whatever your day has in store for you

Our commitment to diversity and inclusion

We empower our people to use their creativity authenticity and human differences to be champions of change and challenge our thinking. At PwC we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish it must be nurtured in an inclusive environment. Thats why we are committed to fostering a workplace where everyone feels valued to thrive.

PwC is committed to making our recruitment processes inclusive so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process please let us know.

Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications we appreciate your patience to allow for a timely and fair process for all.

No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Development Client Interaction Client Management Client Onboarding Coaching and Feedback Communication Creativity Cross-Selling Customer Data Management (CDM) Customer Due Diligence Customer Management Customer Relations Customer Relationship Management Customer Retention Customer Satisfaction Customer Service Excellence Customer Service Management Customer Success Data Analytics Embracing Change Emotional Regulation 22 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

September 22 2025