Erm Mnl - Sme
Erm Mnl - Sme
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-08-2025
Job Description
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work as a family. We support each other. We grow as a team. And to us thats what makes a world of difference.
Learn about our travel counselor opportunities and start your journey.
Learn about our travel counselor opportunities and start your journey.
The mission of the CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger building commercial value and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
CWT Energy Services a division of Carlson Wagonlit Travel provides specialized travel management solutions for organizations operating in oil and gas offshore and marine services and alternative energies in more than 150 countries and territories worldwide. Building on more than 25 years experience our professional consultants work closely with our clients worldwide to find the right solutions to complex travel needs. Our services range from reliable day-to-day logistics for large rotational crews and other personnel through effective contingency planning and crisis management to ongoing cost/performance optimization of travel programs.
Position Responsibilities
- Act as the main point of contact in the absence of the supervisor
- 50% of the time will be spent doing front line work and 50% will be for floor support
- Liaise with the team for any scheduled/unscheduled tool downtime or technical issues
- Aid in the investigation of customer service (CWT Listens Post call survey Internal/External escalation) issues by researching through transactional history (eg. Moxie or PNR) and call recording when necessary
- Help the manager and supervisor in closely monitoring phone and email service levels and real-time adherence
- Assist with new client implementations by making full use of his/her technical GDS skills
- Provide feedback to manager and supervisor based observations and FAQs from the agents
- May be asked to create guides to be used for new-client rollout or refresher training sessions
- Providing refresher training transfer of knowledge mentoring and best-practice sharing based on strengths and areas for improvement
- Assists in updating and maintaining of process and client related documents (e.g. SOPs STAR BAR Account Briefing form clue card Travel updates and Airlines Fares sheet)
- Weekly Quality audits via silent monitoring (recorded or live calls)
Position Requirements
- Advanced knowledge on Client Processes and GDS
- Team Player and can work independently on assigned tasks
- Ability to work with different-tenured consultants
- Willing to work shifting schedules and rest days
- No disciplinary written warning issued for the past 6 months
- Not on any Performance improvement plan for the past 6 months
- At least ME on last appraisal
- At least one year in current position
Employment Type
Full Time
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