IT Support Analyst, Treasury & Balance Sheet Management

Work Location:

Hours:

Line of Business:

Pay Details:

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions including pay details for this role.

Job Description:

This role is primarily responsible for providing L1/L2 support for Treasury applications which include ALM Risk Management Data Management and Trading systems.

• Provide high quality application and user support to ensure IT systems availability reliability and performance that support business processes globally
• Perform proactive application health checks to prevent potential failures
• Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure problem resolutions are released in production on-time and with high quality.
• Ensure all changes to the Production Environment follow the TD Banks Change management process.
• Ensure change activities are performed on time minimizing risk to the service/business environment
• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
• Perform scheduled activities such as DR testing user attestations remediation of control audit etc.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Develop and maintain relationships with Client(s) Relationship Managers and Project Managers.
• Work effectively as a team supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Working hours: 7am to 4pm or 10am to 7pm and Saturdays on a rotational basis (off in-lieu)
• Provide after- hours support if required

Job Requirements:

• Experience in Banking Operations technologies such as liquidity and market risk
• Practical working experience in multi-tier applications support will be an asset to have.
• Practical experience of support both Physical and VMware environments
• Understanding of financial markets and products.
• Experience working with developers business analysts and infrastructure support teams will be an asset.
• Knowledge of automation and process improvement
• Strong understanding of ITIL Incident Management Problem Management and Change Management
• Experience in Linux Oracle MS SQL DB ITRS Autosys Dynatrace Splunk
• Knowledge of cloud technologies including Azure
• Knowledge of Scripting SQL and/or experience in programming languages such as Java and Python
• Knowledge of IT project & development lifecycles (SDLC) agile methodology and ITIL
• Experience in messaging middleware Java application servers
• Computer science or Mathematics degree desired

Who We Are

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits including medical coverage paid time off career development and reward and recognition programs.

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.