IT Desktop Support/Field Services Support
IT Desktop Support/Field Services Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Abdul at
Vinod at
Location: Hemlock MI
- Perform Active Directory Administration duties.
- Provide limited support for corporate mobile devices.
- Work with cloud applications (Microsoft and 3rdparty)
- Troubleshooting Cisco VPN connectivity.
- Provide remediating and minimizing anti-virus threats.
- Provide remote connection & utilization.
- Perform imaging and deployment of MS workstations.
- Perform asset lifecycle management skills.
- Support various browsers to include (Edge Chrome etc.).
- Provide Installation & configuration of various software packages.
- Provide Installation & configuration of Security Software and patching.
- Troubleshoot and install printer installations/ ink replacements.
- Provide divisional support for Mac OS and hardware (rarely).
- Provide End user equipment moves (disconnect/reconnect).
- Performs testing monitoring analysis diagnosis and resolution of performance technology and process related problems.
- Work across the media team corporate events and IT for meeting support and problem resolution.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Escort IT Vendors for other IT Teams (where permitted)
- Documentation (records) management on-boarding (Training) of new hires and provide conference room support.
- Demonstrate flexibility and willingness to change priorities at a moments notice.
- Ensure discreet handling of all business and maintains the highest level of confidentiality.
- Provide remote and onsite technical assistance including smart hands tasks.
- High school diploma is minimum requirement. Associates degree preferred.
- Prior computer/server/networking hardware experience beyond imaging and deployment.
- Proficient in time management and task prioritization.
- Excellent communication and interpersonal skills.
- Effective organization and planning skills with ability to handle changing priorities.
- Must be a self-starter able to work in team environment and motivate others.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full-time
