Donor Coordinator II

About CooperSurgical:

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Job Summary:

Summary Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

Essential Functions & Accountabilities:

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors which includes ensuring that donors are properly identified specimen cups are properly labeled and that applicable questionnaires are completed accurately using Good Documentation Policies.
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card including but not limited to upcoming blood draws urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Coordinates donor disqualification process.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program which includes monitoring vial limits donation frequency routine blood draws and physical exams managing temporary furloughs and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up including inactive donors overdue blood draws eligibility assessments and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies including forms donor refreshments office supplies movie tickets and gift certificates.
• Prepares donor activity monthly report.
• May perform phlebotomy.
• Other duties and projects as required.

Travel:

• Familiarity with laboratory and medical terminology and ability to travel as required.

Qualifications: Knowledge Skills and Abilities:

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and small group situations to clients and employees.

Mathematical Skills

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.

Reasoning Ability

• Ability to analyze data carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Knowledge of and proficiency in MS Word and Excel.

Other Skills and Abilities

• Excellent project management and customer service skills; high level of interpersonal skills to interact with peers and management; strong attention to detail in composing typing and proofing materials; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand; walk; use hands to finger handle or feel; reach with hands and arms; and stoop kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Experience:

• Two to four years related experience and/or training

Education:

• Bachelors degree preferably in science or health administration.
• Phlebotomy license and/or certification desired but not required.

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.