Process Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Process Associate Customer Care

A Tier 1 Customer Service Agents job description would include the following:

Responsibilities
Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
Preferably familiar with the social media industry and content moderation practices;
Flexible to policy changes shifting schedules and dedicated to standard operating protocols
Answering customer inquiries via phone email chat or social media
Assist with Customer issues and providing solutions
Escalating complex issues to Tiers 2 or 3 support
Maintaining a positive and professional attitude
Adhering to company policies and procedures
Keeping up to date on TikToks products and services
Tasks:
Gathering customer feedback and identifying areas for improvement
Participating in training and development programs
Supporting marketing and sales initiatives

Qualifications we seek in you!
Minimum Qualifications / Skills
Bilingual with: Native Advance (C1) or Upper Intermediate (B2) in at least one of the following languages: Bahasa Indonesia Vietnamese Thai Japanese Bahasa Malay Mandarin Korean Tagalog English Arabic Romanian Russian Turkish Portuguese German French Italian Spanish or Polish.
And English Level Upper Intermediate (B2) or Intermediate (B1)
Education qualification: Bachelors degree or an equivalent diploma;
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Proficient in using computer software and applications

Preferred Qualifications/ Skills
Experience with customer relationship management (CRM) systems
Experience with troubleshooting technical issues
Experience with data analysis

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.