Process Developer

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Customer Care

A Tier 1 Customer Service Agents job description would include the following:

Responsibilities
Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
Preferably familiar with the social media industry and content moderation practices;
Flexible to policy changes shifting schedules and dedicated to standard operating protocols
Answering customer inquiries via phone email chat or social media
Assist with Customer issues and providing solutions
Escalating complex issues to Tiers 2 or 3 support
Maintaining a positive and professional attitude
Adhering to company policies and procedures
Keeping up to date on TikToks products and services
Tasks:
Gathering customer feedback and identifying areas for improvement
Participating in training and development programs
Supporting marketing and sales initiatives

Qualifications we seek in you!
Minimum Qualifications / Skills
Bilingual with: Native Advance (C1) or Upper Intermediate (B2) in at least one of the following languages: Bahasa Indonesia Vietnamese Thai Japanese Bahasa Malay Mandarin Korean Tagalog English Arabic Romanian Russian Turkish Portuguese German French Italian Spanish or Polish.
And English Level Upper Intermediate (B2) or Intermediate (B1)
Education qualification: Bachelors degree or an equivalent diploma;
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Proficient in using computer software and applications

Preferred Qualifications/ Skills
Experience with customer relationship management (CRM) systems
Experience with troubleshooting technical issues
Experience with data analysis

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.