Telephone Operator - InterContinental Singapore
Telephone Operator - InterContinental Singapore
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Job Description
Responsible Business
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Records all entries on traffic sheets
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Report on logbook daily
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Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
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Advises defects on switchboard equipment to Supervisor
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Maintains a clean work environment
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Maintains detailed knowledge of the Hotels fire life and safety system
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Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
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Advises defects on switchboard equipment to Instant Service Manager/Supervisor
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Maintain Hotel Information
Elevating Guest Experience
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Process all incoming and outgoing calls accurately and courteously
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Records and controls accurately wake up calls
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Pages guests in co-operation with concerned departments
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Assists guests with international calls and directory queries
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Refer to guests by name whenever possible
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Abides by principles of guest privacy
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Handles guests needs or requests and reports complaints to the Telephone Supervisor
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Aware of local telephone listings and frequently dialed numbers
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Attends to all guest queries and request promptly
Employment Type
Full Time
