Desktop Support Analyst
Desktop Support Analyst
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
In this role you will learn the processes and procedures to maintain the hardware our Apple Store Online teams use everyday to support our customers including iMacs MacBooks and iOS devices. We support teams through tasks such as: working through hardware and software trouble tickets raised by users or their leaders maintaining hardware databases to track inventory performing troubleshooting and maintenance equipment shipping and recovery logistics for our remote users. We interact directly with employees at all levels of Apple Store Online in supporting their hardware and software timely hardware and software support to internal and respond to technical support tickets prioritizing issues to maintain service technical troubleshooting skills across a wide variety of platforms in order to ensure rapid resolution of reported issuesPrepare ship and receive equipment to users that work remotely and track any associated returning equipment to keep our database up-to-dateRepair and maintain desktop and portable Macs and accessories and manage inventory databases to track their deployment Develop deep technical and process expertise for products or applications and contribute team training and documentation for these products to distribute functional knowledge to your corporate ticketing systems to identify emerging issues in our technical environment that may impact us (Desktop Support team). Reach out to partner teams when appropriate to offer assistance in follow-through or business tasks as needed by the business
- 3 years or more experience providing software and/or hardware technical support for internal customers or for partner teams
- Proficient computer literacy proven through work experience in hardware and software troubleshooting
- Ability to operate independently with little supervision
- Effective communication skills (written verbal and presentation) working with personnel from all levels of an organization
- Ability to lift and transport up to 50 pounds on occasion and up to 25 pounds regularly. This position also requires the ability to push or pull loaded carts and pallets of goods occasionally.
- Flexible team player who is able to work in a fast-paced physical and virtual work environment
- Mac Repair certification
- JAMF or equivalent device management certification
- Outstanding time management and organizational skills with the ability to correctly prioritize work tasks based on business impact
- Experience contributing to or authoring technical process documentation
- Contribute to an inclusive environment through respecting each others differences and having the curiosity to learn.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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